Javier Rowlands-Rojas
Milton,FL
Summary
Microsoft word & excel proficient Leadership Problem Solving Customer Service Building Effective Relationships Planning Organizational Skills Quality Assurance Time Management Listening Communication Skills Professional Summary Seeking innovative and challenging career in a reputed organization that allows me to grow professionally, while providing the best quality service and demonstrating the competence that satisfies the interest of the company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Station Manager
Silver Airways
Pensacola, FL
05.2013 - Current
- Prepared daily schedules for personnel and equipment to foster smooth functioning of broadcast.
- Implemented and maintained remote broadcast equipment to guarantee optimum safety, control and security.
- Coordinated meetings and programming initiatives with community leaders to create interesting, compelling and informative governmental interest pieces.
- Updated weekly and monthly program schedule by establishing program availability and determining best time to air.
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control, and maintenance.
- Maintained accurate records of all incoming and outgoing shipments and tracked freight costs.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
- Resolved customer complaints in a timely manner while providing excellent customer service skills.
- Performed quality assurance tests on products prior to shipment or delivery to customers.
- Ensured that all equipment was maintained according to manufacturer's specifications.
- Developed successful team-building initiatives to motivate team members.
- Encouraged pleasant work atmosphere for employees to help team stay on track with station goals.
- Monitored staff operations to comply with administrative policies and procedures, safety rules, contracts and government regulations.
- Participated in employee relations investigations to resolve issues effectively.
- Established employee schedules and work hours, reviewing employee time sheets to finalize payroll.
Customer Service Associate
Walgreens
08.2017 - 08.2019
- Models and delivers a distinctive and delightful customer experience
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.Customer
- Experience
- Engages customers and patients by greeting them and offering assistance with products and services
- Resolves customer issues and answers questions to ensure a positive customer experience
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).Operations
- Provides customers with courteous, friendly, fast, and efficient service
- Recommends items for sale to customer and recommends trade-up and/or companion items
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
- Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
- Implements Company asset protection procedures to identify and minimize profit loss
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
- Completes resets and revisions as directed
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
- For consumable items, assists in stock rotation, using the first in, first out method and restock outs
- Has working knowledge of store systems and store equipment
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products
- Assumes web pick-up responsibilities (monitors orders in Picture Care
- Plus, fills orders (pick items), delivers orders to customers as they arrive at store)
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned.Training &
- Personal Development
- Attends training and completes PPLs requested by Manager or assigned by corporate.
Customer Contact Representative
Synergy Solutions
Pensacola, FL
01.2011 - 12.2013
- Counseling as needed.
- Supports the, in monitoring work areas and job functions to ensure a safe environment exists and safe work habits are used
- Spend majority of time in operation, interacting with customers and employee Knowledge Skills and Abilities
- Inbound and outbound telephone customer service and sales representative for catalogs such as Colony Brand, Ashro, 7th Avenue & Midnight Velvet between others
- Responsible for professional interaction with customers while achieving service levels, quality and performance goals
- Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects
- Understand the impact of attitude in handling calls professionally
- Apply the proper telephone etiquette to satisfy various customer situations
- Apply appropriate actions to effectively control a telephone call
- Identify voice skills and how to enhance a good telephone presentation
- Display Time flexibility towards shifts as per work floor requirements.
Cashier
Home Depot
Pensacola, FL
05.2008 - 05.2012
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Sales Clerk
US Navy Exchange
01.2009 - 12.2011
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service
- Maintain an awareness of all promotions and advertisements
- Accurately and efficiently ring on registers and accurately maintain all cash and media at the registers
- Communicate customer requests to management
- Enter all media from register into the tally program
- Maintain orderly appearance of register area and supplies store.
Swing Manager
McDonald's
01.2006 - 12.2010
- Supervise and co-ordinate activities of staff who prepare and portion food
- Assists in shift scheduling
- Display a 'customer comes first' attitude by training and holding partners accountable for delivering legendary customer service
- Estimate and order ingredients and supplies, ensure food service and quality control, maintain records of stock, repairs, sales and wastage, prepare and submit reports.
Education
High School Diploma -
Milton High School
Milton, Florida05-2009
Skills
- Experience MAY 2013 - CURRENT
- Station Operation Managers
- Silver Airways Pensacola Pensacola, FL
- Coordinate logistics of aircraft movement, radio communication, aircraft
- Crew liason, coordination with local airport operations, and distribution of
- Critical information from Airline Operation Control Center
- Provide guidance with leadership skills to build the team and ensure
- Each employee have the skills to communicate effectively
- Supervise
- Day-to-day activities of the station
- Ensure quality control of all activities impacting daily operations and
- Executing changes as required
- Serve as a key internal contact to communicate the operation and
- Effectiveness of the operation
- Work to maximize on-time performance, proper staffing, training and
- Safety initiatives
- Identify issues and engage in structured problem solving, coaching and
- Corrective Actions
- Work Planning
- Duty Assignments
- Staff Meetings
- Employee Performance Reviews
- Compliance Requirements
- Conflict Resolution Tactics
- Constructive Feedback
- Departmental Relationships
- Customer Inquiries
- Team Management
- Establishing Work Schedules
- Station Management
- Safety Policies and Procedures
- Effective Communication
- Staff Scheduling
- Daily Reports
- Airline Operations
- Talent Recruitment
- Planning Meetings
- Policy Implementation
- Customer Care
- Active Learning
- Staff Training and Development
- Regulatory Compliance
- Problem-Solving
- Active Listening
- Self Motivation
- Customer Service
- Reliability
Timeline
Customer Service Associate
Walgreens
08.2017 - 08.2019
Station Manager
Silver Airways
05.2013 - Current
Customer Contact Representative
Synergy Solutions
01.2011 - 12.2013
Sales Clerk
US Navy Exchange
01.2009 - 12.2011
Cashier
Home Depot
05.2008 - 05.2012
Swing Manager
McDonald's
01.2006 - 12.2010
High School Diploma -
Milton High School