Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesManager

Javier Salinas

Round Rock,TX

Summary

Dynamic Sales Manager with a proven track record at My Wireless AT&T, excelling in relationship building and sales team training. Empowered high-performing teams to consistently exceed sales targets through effective coaching and strategic planning. Bilingual in Spanish, I leverage strong communication skills to enhance customer satisfaction and drive revenue growth.

Overview

16
16
years of professional experience

Work History

Sales Manager

My Wireless AT&T
02.2025 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
  • Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
  • Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
  • Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
  • Increased sales force productivity by introducing sales automation tools and streamlining administrative tasks.
  • Boosted customer retention rates, establishing robust follow-up system and personalizing client interactions.
  • Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Assistant Sales Manager

My Wireless AT&T
11.2024 - 01.2025
  • Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
  • Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
  • Assisted sales team with completing customer transactions and managing issues.
  • Developed strong client relationships for repeat business and increased referrals.
  • Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
  • Completed store opening and closing procedures by counting drawers and managing security.
  • Demonstrated exemplary customer service by engaging clients on sales floor.
  • Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
  • Analyzed sales data regularly to recognize patterns, capitalize on opportunities, and address areas of concern within the team''s performance metrics.
  • Strengthened performance by applying excellent program and project leadership skills.
  • Collaborated with marketing department to create appealing promotions, resulting in higher customer engagement rates.
  • Generated sales report to help upper management make effective decisions and sales plans.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Representative

My Wireless AT&T
05.2024 - 10.2024
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.

Warehouse Manager

Mattress Furniture Depot
04.2023 - 04.2024
  • Managed inventory levels to ensure adequate stock availability for customer needs while minimizing excess inventory costs.
  • Assisted customers in selecting the perfect furniture pieces for their homes or offices using expertise in color coordination and space planning.
  • Updated customers on scheduled deliveries of furniture to homes.
  • Coordinated delivery schedules with warehouse staff and third-party carriers to ensure prompt and accurate order fulfillment for customers.
  • Followed up with clients after installation and delivery to gauge customer satisfaction.
  • Effectively resolved customer complaints or issues related to product quality or delivery delays, maintaining high levels of satisfaction.
  • Cultivated relationships with vendors and distributors to negotiate best available prices.
  • Maintained detailed files on past transactions and designs for budget and future reference.
  • Conducted regular follow-ups with customers after their purchase to ensure satisfaction and address any concerns or questions, leading to increased customer loyalty.

Furniture Sales Associate

Mattress Furniture Depot
04.2020 - 04.2023
  • Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
  • Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
  • Contributed to a positive and welcoming store environment through excellent customer service skills.
  • Built strong relationships with clients, resulting in repeat business and a loyal customer base.
  • Attained monthly sales targets consistently by employing effective closing techniques during client interactions.
  • Increased store revenue by effectively upselling furniture and accessory items to customers.
  • Maintained up-to-date knowledge of current trends, styles, and materials used in the furniture industry.

Sales Advisor

2020 Communications
10.2017 - 02.2020
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Increased sales by establishing rapport with customers and identifying their needs.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
  • Collaborated with team members to achieve monthly sales goals and improve overall performance.
  • Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
  • Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.

Sales Associate

Academy Sports Outdoors
09.2016 - 10.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Bartender

Mansion Royale
11.2013 - 09.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Event Server

Mansion Royale
07.2011 - 09.2016
  • Worked closely with fellow servers to coordinate efforts during busy periods, promoting teamwork and efficient service.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Assisted event coordinators in the seamless execution of events by efficiently setting up and breaking down venues.
  • Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.

Food Delivery Driver

Jason’s Deli
09.2014 - 09.2015
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.

Bagger

HEB Grocery Store
01.2010 - 07.2010
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Assisted in maintaining a clean store environment for a pleasant shopping experience.

Busser

Señor Jaimes
02.2009 - 08.2009
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Trained new staff in bussing and cleaning procedures.

Education

Associate Of Business Administration - Business Administration

Del Mar College
Corpus Christi, TX
12.2020

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Verbal and written communication
  • Positive and upbeat
  • Sales tracking
  • Sales processes
  • Sales coaching
  • KPI tracking
  • Empowers high-performing sales teams
  • Salesforce
  • Operations
  • Bilingual in Spanish
  • Social media savvy

Languages

Spanish
Native or Bilingual

Timeline

Sales Manager

My Wireless AT&T
02.2025 - Current

Assistant Sales Manager

My Wireless AT&T
11.2024 - 01.2025

Sales Representative

My Wireless AT&T
05.2024 - 10.2024

Warehouse Manager

Mattress Furniture Depot
04.2023 - 04.2024

Furniture Sales Associate

Mattress Furniture Depot
04.2020 - 04.2023

Sales Advisor

2020 Communications
10.2017 - 02.2020

Sales Associate

Academy Sports Outdoors
09.2016 - 10.2017

Food Delivery Driver

Jason’s Deli
09.2014 - 09.2015

Bartender

Mansion Royale
11.2013 - 09.2016

Event Server

Mansion Royale
07.2011 - 09.2016

Bagger

HEB Grocery Store
01.2010 - 07.2010

Busser

Señor Jaimes
02.2009 - 08.2009

Associate Of Business Administration - Business Administration

Del Mar College

Similar Profiles

CREATE PROFILE
Javier Salinas