Javier Sanchez Jaime
Leesburg,VA
Summary
Motivated serve with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Parrandos Tex Mex
09.2023 - 02.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Floor Manager
Solo NY Pizza
05.2019 - 08.2023
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 10 employees to maintain smooth-running operations of shop floor.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Safe Food Handling
- Food Running
- Quality Control
- Table Bussing
- Relationship Management
Certification
Food Safety Certification Servsafe 2024
Delivery Certification VABC 2023
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Manager
Parrandos Tex Mex
09.2023 - 02.2024
Floor Manager
Solo NY Pizza
05.2019 - 08.2023
Food Safety Certification Servsafe 2024
Delivery Certification VABC 2023