Javier Suarez
Fort Worth,TX
Summary
Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.
Overview
6
6
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
04.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Analyzed service reports to identify areas of improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Membership Services Representative
YMCA of North Arlington
09.2018 - 09.2018
- Helped members navigate systems, pay for services and resolve different concerns.
- Increased membership retention through proactive outreach and timely resolution of issues.
- Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
- Assisted prospective and established members in person or by telephone.
Education
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At Arlington
Arlington, TX06-2022
Skills
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Customer Service
- Goal-Oriented
Timeline
Service Manager
Chipotle Mexican Grill
04.2019 - Current
Membership Services Representative
YMCA of North Arlington
09.2018 - 09.2018
Bachelor of Arts - Criminology And Criminal Justice
The University of Texas At Arlington