Javier Testaut
Charlotte,NC
Summary
Dynamic and results-oriented professional with a proven track record at Meler USA Corporation, adept in customer service and Microsoft Office Suite. Excelled in enhancing customer relationships and streamlining processes, achieving a significant improvement in customer satisfaction. Skilled in multitasking and organization, I bring a wealth of experience and a commitment to excellence in every endeavor.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Meler USA Corporation
Charlotte, NC
02.2022 - Current
- I got transferred from our mother company in Spain in February 2022
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported sales team members to drive growth and development.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Coordinated with carriers to ensure timely delivery of goods.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Created packing slips and invoices for outgoing shipments with job-related software.
- Coordinated with vendors on product availability and shipping schedules.
Customer Service Representative
Focke Meler Gluing Solutions
Arazuri, Navarra
11.2020 - 02.2022
- Started as an intern for the Marketing department managing internal communications and documentation
- Moved on to do accounting and invoicing until March 2021
- Since March 2021:
- Checked shipments against purchase orders for accuracy upon receipt.
- Coordinated with vendors on product availability and shipping schedules.
- Informed customers by mail or telephone of unit prices, shipping dates, and anticipated delays.
- Created packing slips and invoices for outgoing shipments with job-related software.
Cashier
E.Leclerc Supermarket
Pamplona, Navarra
04.2020 - 11.2020
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Restaurant Waiter
La Tagliatella
Pamplona, Navarra
11.2019 - 06.2020
- Supported other wait staff members when needed during peak times; assisted with taking orders from large groups.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collected tickets and followed proper cash-handling procedures.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Stocked service areas with supplies during slow periods.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
Banking Intern
Caja Rural de Navarra
Pamplona, Navarra
07.2019 - 09.2019
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Reported daily averages and shortages to operations department.
- Transmitted orders to supply cash to meet daily needs.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Performed quality control checks on customer accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Assistant Community Manager
Volvo Cars
Pamplona, Navarra
12.2018 - 06.2019
- Participated in brainstorming sessions for new marketing tactics and product ideas.
- Optimized text, graphics or multimedia assets for SEO or display and usability on internet-connected devices.
- Maintained the marketing database, ensuring information is current and accurate.
- Suggested new strategies based on analytics data to improve effectiveness of campaigns.
- Facilitated communication between the marketing department and other internal teams.
Education
Bachelor of Commerce - International Management
Official Commerce, Industry And Services of Navarr
Pamplona11-2020
Bachelor of Business Administration And Management - Marketing
ESIC Business & Marketing School
Pamplona07-2020
Skills
- Scheduling
- Multitasking and organization
- Customer service
- Microsoft Office Suite
- Product knowledge
- Customer relationship management (CRM)
- Content creation
- Internal communications
Certification
- International shipping handling and customs assistance certification - November 2020
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
References
References available upon request.
Timeline
Customer Service Representative
Meler USA Corporation
02.2022 - Current
Customer Service Representative
Focke Meler Gluing Solutions
11.2020 - 02.2022
Cashier
E.Leclerc Supermarket
04.2020 - 11.2020
Restaurant Waiter
La Tagliatella
11.2019 - 06.2020
Banking Intern
Caja Rural de Navarra
07.2019 - 09.2019
Assistant Community Manager
Volvo Cars
12.2018 - 06.2019
Bachelor of Commerce - International Management
Official Commerce, Industry And Services of Navarr
Bachelor of Business Administration And Management - Marketing
ESIC Business & Marketing School