Javier Tolentino
Sylmar,CA
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations. Looking to get into the medical field as it has always been a dream. Will translate any such professional skills I have learned along the way in my new field of work wherever possible.
Overview
6
6
years of professional experience
Work History
Quality Technician
PPG Aerospace
02.2022 - Current
- Sampled materials and products to conduct in-depth measurements and tests.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
- Evaluated results against design standards and compliance requirements.
- Contributed to ISO certification renewals by diligently preparing required documentation and participating in annual audits.
- Monitored supplier performance, ensuring that all materials met company specifications and maintained strong relationships with vendors to address any concerns promptly.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Conducted root cause analysis for recurring defects, enabling targeted corrective actions that reduced future occurrences significantly.
Customer Service Representative
VCA McClave
07.2021 - 02.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Dealt with customers who had come in for euthanasia in a calm, comforting, and compassionate manner.
- Processed customer service orders promptly to increase customer satisfaction.
- Submitted insurance claims on behalf of customers.
Night Manager
Ucrave
10.2019 - 07.2021
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Conducted food transactions.
- Prepared coffee beverages.
- Served alcoholic beverages.
- Made schedules for other employees.
- Opened/Closed Restaurant.
- Conducted food deliveries.
Cashier
McDonald's
06.2018 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Took food orders.
- Unloaded shipments of product.
- Assisted with inventory.
- General cleaning of facilities.
Education
Associates in Natural Sciences -
Moorpark College
Moorpark, CA05.2024
Associates in Pre-Allied Health -
Moorpark College
Moorpark, CA05.2024
Skills
- Production Logging
- Testing Procedures
- Sampling procedures
- Sampling protocols
- Measuring expertise
- Environmental Compliance
- Internal Audits
- Data Collection
- First-Article Inspection
- Materials Handling
- Visual Inspection
- Process Monitoring
- Corrective Actions
Languages
Spanish
Native or Bilingual
Timeline
Quality Technician
PPG Aerospace
02.2022 - Current
Customer Service Representative
VCA McClave
07.2021 - 02.2022
Night Manager
Ucrave
10.2019 - 07.2021
Cashier
McDonald's
06.2018 - 10.2019
Associates in Natural Sciences -
Moorpark College
Associates in Pre-Allied Health -
Moorpark College
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