Javier Victoriano Jr

Ontario,CA

Summary

Dynamic Support Specialist with a proven track record of enhancing customer retention through exceptional support and technical training. Expertise in inventory management, data entry, and professional communication fosters a cohesive team environment while ensuring high-volume productivity. Known for a resilient, positive attitude and the ability to adapt to fast-paced, customer-centric settings.

Overview

years of professional experience

year of post-secondary education

Work History

Reach Truck Operator

NFI

Chino, California

05.2025 - Current

Expertly operate reach trucks to manage high-density storage, performing high-reach putaway and retrievals with a focus on safety and efficiency.
Execute timely stock replenishments to ensure active picking locations are fully staged, preventing delays in order fulfillment.
Utilize handheld scanners and warehouse management systems to accurately pick products for outbound shipping, maintaining high-volume productivity standards.

Product Specialist

Spreenhonda

Corona, California

11.2024 - 05.2025

Acted as a primary point of contact for resolving customer concerns, utilizing conflict resolution skills to maintain a positive brand reputation.
Managed a high volume of outbound and inbound communication, including professional emails and phone calls, to address customer inquiries and facilitate sales processes.
Utilized the Drive Centric CRM to handle sensitive customer information and manage leads with a high level of accuracy and confidentiality.
Executed meticulous data entry for customer profiles and vehicle preferences, maintaining an organized database for professional follow-up.

Forklift Operator

NFI

Ontario, CA

06.2023 - 11.2024

Leveraged the Manhattan CRM system to track high-volume inventory, ensuring 100% accuracy in stock levels and order fulfillment.
Selected for travel to various warehouse locations both within and out of state to provide critical operational support and expertise during peak periods.
Assigned Acting Lead responsibilities, including the technical training of new hires on equipment safety and AGV system protocol.
Maintained a cohesive team environment through effective communication with regional supervisors and local peers to ensure seamless shipping and receiving.

Education

High School Diploma -

Valley View High School

Ontario, California

08.2022 - 05.2023

Skills

Customer Excellence: Conflict resolution, product training, and professional follow-ups

Operations & Data: CRM-style lead management, inventory control, and logistics documentation

Leadership: Peer coaching, bilingual communication, and acting lead responsibilities

Timeline