Javier V. Vega Gardana
Toa Baja,Puerto Rico
Summary
Seasoned professional with a robust background in operations and sales management, notably at Sprint Retail. Excelled in business planning, client service, and employee development, driving significant performance improvements. Demonstrated expertise in regulatory compliance and strategic project planning, achieving goals with precision and efficiency. Skilled in fostering growth and operational excellence across various roles. Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
23
23
years of professional experience
Work History
Owner
Handy Solution
Toa Baja, PR
07.2020 - Current
- Assessed customer needs and provided appropriate solutions.
- Responsible for handling various repair, maintenance, and improvement tasks around homes and businesses.
- Installed window treatments, doors, locksets, shelves and other fixtures.
- Repaired plumbing problems such as leaking pipes, clogged drains and malfunctioning toilets.
- Replaced broken light switches and outlets.
- Installed ceiling fans and lighting fixtures.
- Painted walls and ceilings to refresh the look of a room or area.
- Inspected roofs for damage due to weather or age related wear-and-tear.
Indirect Account Executive
Sprint Indirect Channel
Hato Rey, PR
04.2007 - 03.2009
- Responsible for maintaining effective relationships with management and sales associates of local and national retailers.
- Provide marketing expertise and support to the channel, advertising and coaching to achieve superior sales results.
- Responsible of opening and closing of points of distribution on the Local Indirect Channel.
- Prepared specific action plans for different business partners that included sale events, trainings, programs and offers.
- Supported our internal customers with their specific needs for achieving their and our goals.
Sales Operations Manager
Sprint / T-Mobile
San Juan, PR
03.2009 - 05.2020
- Developed strategies to improve customer service, increase sales efficiency, and maximize profits.
- Implemented process improvements to streamline operations and reduce costs.
- Created monthly reports tracking key performance indicators such as revenue goals and customer satisfaction ratings.
- Collaborated with other departments to ensure seamless coordination of activities across the organization.
- Assisted in budget planning by forecasting future sales volumes, expenses, and revenues.
- Supported sales team members to drive growth and development.
Risk Prevention Consultant / Performance Operation Manager
Sprint Finance
Hato Rey, PR
10.2003 - 03.2007
- Responsible for managing and mitigating potential risk that can impact an organization's operations.
- Identifying and assessing operational risks, developing risk management strategies, ensuring compliance with regulatory requirements, and creating risk mitigation plans.
- Conducted periodic store visits to evaluate their operational performance and trained them based on the field audit to maintain company standards.
- Supported the PR/USVI and Orlando Market as subject matter expert and worked with Corporate Security, Fraud and other internal departments.
- Responsible of analyzing the transaction reports that impacted the company financials or assets.
- Overseeing the company's operational and strategic risk.
Retail Store Manager
Sprint Retail
Bayamon, PR
01.2003 - 09.2003
- Responsible for conducting regularly scheduled store meetings, promoting store sales and growth, maintaining store image standards, managing and controlling store expenses, and leading store operations.
- Responsible for set sales goals, maintain inventories, oversee inventory management, policies and procedures.
- Develop and execute plans to meet service and sales goals based on store surroundings.
- Applied previous experiences as Assistant, Lead and Customer Service Representative on multiple successful stores.
- Responsible for all store’s operations including scheduling, training, cash handling, inventory and M&Ps compliance.
Retail Store Supervisor
Sprint Retail
Carolina, PR
09.2001 - 12.2002
- Responsible for conducting regularly scheduled store meetings, promoting store sales and growth, maintaining store image standards, managing and controlling store expenses, and leading store operations.
- Responsible for set the tone for store culture and environment to ensure success in all aspects of sales and customer service, maintain inventories at adequate levels, and promote sales.
- Develop and execute plans to meet service and sales goals based on store surroundings.
- Responsible for all store’s operations including scheduling, training, cash handling, inventory and M&Ps compliance.
- Handled multiple situations as well as led the floor team on delighting customers based on their needs.
Education
Bachelor Degree - Business Administration, Human Resources Minor
Universidad de Puerto Rico
Humacao, P.R.01.1998
Skills
- Budget administration
- Employee development
- Negotiation
- Business planning
- Small business operations
- Regulatory compliance
- Sales management
- Client service
- Operations management
- Strategic project planning
- Consulting
- Business management
Accomplishments
- Army Reserve 1994 - 2007 (699th Engineering CO - 448th HQ)
- Army National Guard 2024 - Current (783rd SMC)
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Owner
Handy Solution
07.2020 - Current
Sales Operations Manager
Sprint / T-Mobile
03.2009 - 05.2020
Indirect Account Executive
Sprint Indirect Channel
04.2007 - 03.2009
Risk Prevention Consultant / Performance Operation Manager
Sprint Finance
10.2003 - 03.2007
Retail Store Manager
Sprint Retail
01.2003 - 09.2003
Retail Store Supervisor
Sprint Retail
09.2001 - 12.2002
Bachelor Degree - Business Administration, Human Resources Minor
Universidad de Puerto Rico
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