Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAVIER ZAMORA

Edinburg

Summary

Encouraging manager and analytical problem solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

31
31
years of professional experience

Work History

Body Shop Manager

French Ellison Truck Center
07.2022 - Current
  • Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
  • Boosted revenue by developing strategic marketing initiatives and promotional campaigns for the body shop.
  • Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
  • Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
  • Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
  • Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
  • Increased employee retention through effective performance management, coaching, and team-building activities.
  • Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
  • Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
  • Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
  • Supervised and managed shop operations and tasks.
  • Examined damaged vehicles to determine degree of structural and mechanical damage.
  • Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
  • Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.

Parts Counter Sales Person

French Ellison Truck Center
01.2006 - 06.2022
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Provided technical support for customers seeking guidance on part installation or troubleshooting issues.
  • Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
  • Participated in promotional events to showcase new products and generate interest among potential buyers.
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Developed rapport with regular clients through personalized service, remembering preferences and offering tailored recommendations over time.
  • Assisted management with forecasting future inventory needs based on historical sales data.
  • Crosstrained in other areas of the dealership, gaining valuable perspective into overall business operations.
  • Served as a mentor to new hires, helping them get acclimated to their roles and contributing to a positive team dynamic.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
  • Assisted customers with diagnosing problems for customers equipment and purchasing necessary replacements.

Body Shop Manager

Rush Truck Center
04.2003 - 11.2005
  • Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
  • Boosted revenue by developing strategic marketing initiatives and promotional campaigns for the body shop.
  • Reduced turnaround time for vehicle repairs by consistently monitoring progress and addressing bottlenecks promptly.
  • Established strong relationships with insurance providers, resulting in increased referrals and repeat business.
  • Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
  • Maintained a safe work environment by enforcing safety policies, conducting regular inspections, and addressing potential hazards immediately.
  • Increased employee retention through effective performance management, coaching, and team-building activities.
  • Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
  • Evaluated repair estimates accurately, ensuring competitive pricing while maintaining profitability targets for the body shop.
  • Managed financial aspects of the body shop, including budgeting, forecasting, expense tracking, and profit analysis.

Parts Counter Sales Person

Rush Truck Center
03.1998 - 03.2003
  • Increased customer satisfaction by providing knowledgeable assistance and efficient service at the parts counter.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Contributed to higher sales by recommending appropriate parts and accessories based on customer needs.
  • Maintained accurate inventory records, ensuring optimal stock levels and minimizing backorders.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.

Service Writer

Power Equipment International
01.1993 - 03.1998
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Streamlined repair order processes for increased efficiency and productivity.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
  • Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.

Education

High School Diploma -

PSJA High School
Pharr
05.1992

Skills

  • Regulatory Compliance
  • Team Development and Supervision
  • Budgeting and Financial Management
  • Training and Coaching
  • Personnel Management
  • Workflow Coordination
  • Business Relationships
  • Quality Control
  • Team leadership
  • Estimating expertise
  • Problem-solving abilities
  • Attention to detail
  • Process improvement
  • Time management
  • Computer literacy
  • Analytical thinking
  • Organizational skills
  • Customer service excellence
  • Inventory Management
  • Employee Development
  • Goal Setting
  • Proficient in Fusion
  • Effective Leader
  • Decision-Making
  • Employee Scheduling

Timeline

Body Shop Manager

French Ellison Truck Center
07.2022 - Current

Parts Counter Sales Person

French Ellison Truck Center
01.2006 - 06.2022

Body Shop Manager

Rush Truck Center
04.2003 - 11.2005

Parts Counter Sales Person

Rush Truck Center
03.1998 - 03.2003

Service Writer

Power Equipment International
01.1993 - 03.1998

High School Diploma -

PSJA High School

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JAVIER ZAMORA