Javier Zuniga

- Enhanced client satisfaction through precise inquiry handling and issue resolution.
- Fostered trust and loyalty by efficiently resolving diverse customer issues.
- Maintained detailed interaction records, ensuring compliance and accuracy.
- Collaborated on training programs to boost team performance and service quality.
- Implemented outreach strategies, boosting lead generation and sales performance.

- Managed 100+ clinics, earning CSM award
- Reduced product errors by 30% monthly
- Crafted training materials for onboarding
- Analyzed data to boost service satisfaction
- Supported sales to enhance customer experience

- Managed accounts, enhancing project efficiency and client relationships.
- Coordinated with contractors, ensuring seamless purchasing processes.
- Supported audits, refining procedures for improved operations.
- Contributed to revenue goals, securing significant deals.
- Implemented strategies, reducing processing time and boosting satisfaction.

- Led branch team to boost service and meet goals through effective coaching.
- Reduced turnover by implementing strategic hiring, onboarding, and training.
- Built top-performing team, achieving top KPIs with development strategies.
- Promoted internally by equipping team with growth skills.
- Enhanced communication, fostering teamwork in service.

- Identified client needs, boosting satisfaction with tailored solutions
- Strengthened relationships, achieving $100K+ loan closures and referrals
- Led risk management, ensuring compliance and asset protection
- Promoted to Team Leader, showcasing rapid skill acquisition
- Resolved fraud issues, safeguarding branch integrity