Javiera Carvajal
Houston
Summary
Skilled Housekeeping Supervisor and Retail Sales Associate with a proven track record in enhancing customer loyalty and improving guest relations through exceptional service. Expert in cleaning, sanitation, and customer service, achieving top-notch health and safety standards. Demonstrates strong leadership in team coordination and inventory management, significantly enhancing shopping and guest experiences.
Overview
10
10
years of professional experience
Work History
Housekeeping Supervisor
Self Employed Services
02.2015 - Current
- Communicated repair needs to maintenance staff.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
Retail Sales Associate
Target
03.2020 - 05.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Retail Sales Associate
Petsmart
02.2016 - 09.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Associate Of Applied Science - Computer Programming
Lonestar College
Cypress Texas05.2015
Skills
- Cleaning and sanitation
- Guest relations
- Customer service
- Health and safety compliance
Timeline
Retail Sales Associate
Target
03.2020 - 05.2023
Retail Sales Associate
Petsmart
02.2016 - 09.2019
Housekeeping Supervisor
Self Employed Services
02.2015 - Current
Associate Of Applied Science - Computer Programming
Lonestar College