Javier A. Comeau
San Antonio,Texas
Summary
Seasoned technical support engineer at Blink, an Amazon company, specializing in expert diagnostics and resolution of technical challenges with security cameras. Proven track record in efficiently isolating and resolving issues, ensuring rapid and precise solutions. Collaborates effectively across teams to optimize processes, uphold rigorous standards, and consistently exceed customer expectations. Dedicated to continuous improvement and delivering exceptional service in alignment with Blink’s commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Blink
01.2023 - Current
- Utilized strong judgment and a curiosity-driven approach to diagnose and resolve complex issues with Blink security cameras, continuously seeking new insights to enhance troubleshooting efficiency and customer satisfaction.
- Upheld rigorous standards by identifying process improvements and driving initiatives to elevate service quality, contributing to a culture of continuous improvement and exceeding customer expectations.
- Demonstrated a bias for action by making data-driven decisions swiftly, leveraging insights to address customer needs effectively, and achieving measurable results in productivity and service delivery.
- Embraced a learning mindset by actively pursuing new knowledge and technologies, fostering personal growth and team development to adapt to evolving customer demands and industry trends.
Help Desk Support
Insight Global
10.2022 - 12.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Walked user through series of steps to determine problem and implement likely solution.
IT Technician
Charter Communications
08.2021 - 09.2022
- First point of contact for field technicians seeking assistance over phone and email.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Handled an average of 70 calls per day determining the best solutions for onsite provisioning issues for Residential and Commercial customers.
- Responsibilities include assisting with provisioning, device configuration, troubleshooting, verifying signal measurements, rebuilding phone switches and diligently logging all calls in an agent operating system.
- Explained technical information in clear terms to non-technical individuals, such as customers, to promote better understanding.
Cashier
H-E-B Grocery
11.2017 - 05.2022
- Expertise in business administration, record keeping, planning, policies, procedures, researching, scheduling, and related responsibilities to ensure productive operations
- Open and close the registers, assisting in the training of 4 new cashiers, monitoring cash limits and ensuring quality customer service at all times
- Maintain thorough knowledge of store merchandise, and responsible for selling in-store promotions
Deployment Technician
Human Health Services for State of Texas, Kforce
05.2021 - 08.2021
- Maintained accurate record of installation including quantities, serial numbers and asset numbers of installed hardware for Microsoft, MacOS, and Dell devices
- Worked independently following deployment and instructions for accurately filling out computer refresh paperwork
- Participation in staging and integration of IT hardware and delivering completed PC’s to end users desks and walking them through setup
Education
Computer Science - Network and Cloud Architecture
Northwest Vista College
01.2021
High School Diploma -
Ronald Reagan HS
05.2019
Skills
- Technical Troubleshooting
- Decision-Making and Action-Oriented
- Collaborative Teamwork
- Continuous Learning and Adaptability
- Analytical and Methodical
- Computer Operating Systems
- Help Desk Support
Certification
Adjuster All Lines License
Issued: Aug 2022
Credential ID 2883857
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Technical Support Engineer
Blink
01.2023 - Current
Help Desk Support
Insight Global
10.2022 - 12.2022
IT Technician
Charter Communications
08.2021 - 09.2022
Deployment Technician
Human Health Services for State of Texas, Kforce
05.2021 - 08.2021
Cashier
H-E-B Grocery
11.2017 - 05.2022
Computer Science - Network and Cloud Architecture
Northwest Vista College
High School Diploma -
Ronald Reagan HS
Adjuster All Lines License
Issued: Aug 2022
Credential ID 2883857
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