Javiera Jimenez
Miami
Summary
Dynamic retail professional with extensive experience at Nordstrom and Trader Joe's, excelling in customer experience and team leadership. Proven track record in inventory control and mentoring, enhancing sales performance through strategic merchandising. Recognized for problem-solving abilities and high attention to detail, fostering a collaborative work environment that drives results. Dedicated to the team to foster an open and diverse environment and received consistent feedback regarding a positive relationship with team.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Trader Joe's
01.2022 - Current
- Assisted in daily store operations, ensuring efficient workflow and customer experience support.
- Supported inventory management processes, including stock replenishment and organization.
- Handled cash register transactions and cash recycler processes, ensuring accuracy and adherence to financial protocols.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Captain in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among crew members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Interviewed, hired, and trained crew members and equipped them with resources to comply with company policies and procedures.
- Coached crew members in product specifications, merchandising product, and service techniques, significantly increasing customer satisfaction ratings.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Performed key tasks to promote inviting grocery store appearance, like seasonal decor and neighborhood inclusivity,
- Orchestrated a performance-based environment by closely supporting team members and using efficient processes to maintain a smooth running team.
- Enhanced customer satisfaction by addressing and resolving complaints quickly and professionally.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Oversaw ordering processes for products, maintaining optimal stock levels to meet customer demand without overstocking inventory.
Grocery Team Member
Trader Joe's
07.2019 - 01.2022
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Operated cash register, processing transactions accurately and swiftly.
- Monitored product expiration dates, reducing waste through timely removal of expired items.
- Trained new team members on safety protocols and operational standards.
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Maintained dairy, cheese, fresh, and frozen department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
- Supported store management by performing additional tasks as needed, such as opening or closing procedures.
Customer Service Representative
Nordstrom
04.2019 - 06.2020
- Assisted customers with a variety of transactions through a seamless and friendly experience
- Demonstrated expertise in all technologies used in the store environment
- Inspire trust, teamwork and positive team relationships
- Defused customer situations and provide resolution in a timely and effective manner
- Ensured the security and privacy of customer information through education, compliance and resolution of issues
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Assistant Retail Manager
Nordstrom
08.2018 - 04.2019
- This was a lateral move from an off-price retailer to a full price luxury store.
- gained experience in detailed presentation with merchandise to boost product visibility and customer engagement.
- Helped with setting and boosting employee's sales goals and working alongside them to reach said goals.
- Supervised daily operations, ensuring efficient workflow and optimal team performance.
- Trained and mentored staff on customer service best practices and sales techniques.
- Led team meetings focused on performance improvement and operational efficiency initiatives.
- Engaged directly with customers to offer assistance and resolve complaints.
- Optimized scheduling processes to ensure adequate staffing coverage during peak shopping hours while minimizing labor costs.
- Hosted a specialized retail sales program weekly with high-school students interested in a career in the fashion industry, which included in person exercises and curated questionnaires to help expand their knowledge in the retail industry,
Assistant Retail Manager
Nordstrom Rack
03.2017 - 08.2018
- Was promoted from my department to Assistant Manager.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Created employee work schedules for optimum coverage and labor cost control.
- Maximized sales by developing creative merchandising displays that showcased products effectively.
- Contributed to the development of store policies and procedures, ensuring consistency in operations and a high level of customer service across the board.
- Implemented loss prevention measures, resulting in a significant reduction in shrinkage levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Associate
Nordstrom Rack
05.2014 - 03.2017
- Delivered exceptional customer service, enhancing overall shopping experience and fostering repeat business.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to achieve sales targets and maintain high store standards.
- Trained new associates on product knowledge, sales techniques, and customer engagement strategies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
High School Diploma -
Miami Sunset Sr. High School
Miami, FLNo Degree - Psychology
University of Central Florida
Orlando, FLSkills
- Effective leader
- Microsoft Excel, Word, PowerPoint, Outlook & iOS software expertise
- Flexible schedule
- Sales expertise
- Goals and performance
- Work Planning and Prioritization
- Hiring and Training
- High attention to detail
- Customer Experience
- Problem-solving
- Inventory control
- Time Management
- Team building and Leadership
- Mentoring and Coaching
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Trader Joe's
01.2022 - Current
Grocery Team Member
Trader Joe's
07.2019 - 01.2022
Customer Service Representative
Nordstrom
04.2019 - 06.2020
Assistant Retail Manager
Nordstrom
08.2018 - 04.2019
Assistant Retail Manager
Nordstrom Rack
03.2017 - 08.2018
Sales Associate
Nordstrom Rack
05.2014 - 03.2017
High School Diploma -
Miami Sunset Sr. High School
No Degree - Psychology
University of Central Florida