Summary
Overview
Work History
Education
Languages
Timeline
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Javier A Lugo

Carolina,PR

Summary

Competent worker with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, Detail-oriented in meeting daily business and customer needs. Professional dedicated to delivering excellent interpersonal and time management skills.

Overview

28
28
years of professional experience

Work History

Uber Driver

Uber
02.2021 - 07.2023


  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.

Late Stage Collector /Customer Account Specialist

Santander Consumer USA
12.2016 - 02.2021
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Maintained high volume of calls and met demands of busy and productive group.

Customer Service Representative /Cashier Team Lead

Direct Response Source / Telecontacto
01.2010 - 09.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated register for check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Representative /Consultant

MMM Holdings
07.2009 - 01.2010
  • Gained in-depth understanding of company products, systems and policies to give customers expert support.
  • Communicated with management about trends in customer calls to help team efficiency and success.
  • Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
  • Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.

Sales Support Specialist /Customer Service Associate

Cellular One / Cingular Wireless / AT&T
03.2003 - 07.2009
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.
  • Advocated for sellers and provided feedback to enhance selling process for overall improvements.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Demonstrated computer skills for data entry and answered broad variety of inquiries.

Aircraft Fueler /Ramp Service Agent

International Aeroshops /Airport Management Group
01.2000 - 02.2003
  • Connected electrical power unit and hoses to aircraft.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Transferred luggage from aircraft to collection areas safely using Baggage carts equipment.

Admissions Coordinator /Emergency Room Registration Clerk

Ashford Pesbyterian Community Hospital
03.1995 - 12.2000
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Education

High School Diploma -

Hialeah Miami Lakes Senior High School
Hialeah Miamy Florida
06.1989

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Uber Driver

Uber
02.2021 - 07.2023

Late Stage Collector /Customer Account Specialist

Santander Consumer USA
12.2016 - 02.2021

Customer Service Representative /Cashier Team Lead

Direct Response Source / Telecontacto
01.2010 - 09.2016

Customer Service Representative /Consultant

MMM Holdings
07.2009 - 01.2010

Sales Support Specialist /Customer Service Associate

Cellular One / Cingular Wireless / AT&T
03.2003 - 07.2009

Aircraft Fueler /Ramp Service Agent

International Aeroshops /Airport Management Group
01.2000 - 02.2003

Admissions Coordinator /Emergency Room Registration Clerk

Ashford Pesbyterian Community Hospital
03.1995 - 12.2000

High School Diploma -

Hialeah Miami Lakes Senior High School

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Javier A Lugo