Javier A. Reyes
Houston
Summary
Accomplished Director at ARCC Solutions, LLC, adept in marketing development and advanced problem-solving, significantly enhanced client satisfaction and business expansion. Fluent in two languages, demonstrated exceptional leadership in mentoring teams and driving a 15% delinquency rate reduction at Indio Management. Specializes in customer acquisition and cost-benefit analysis, ensuring optimal resource use and profitability.
Knowledgeable Community Assistant Director with strong track record in helping maximize occupancy rates and reduce turnover through positive communication ad skilled community management.
Overview
19
19
years of professional experience
Work History
Assistant Community Director
Indio Management
01.2023 - Current
- Managed rent collection activities, making certain all payments were processed accurately and in accordance with company policies.
- Processed all property invoices thru Nexus Connect, managed properties yearly budget and ensured all property invoices were paid in a timely manner.
- Collected rent and utilities for 721-unit property and maintained 15% delinquency rate.
- Conducted regular property inspections to identify potential maintenance issues, ensuring prompt resolution before escalation.
- Developed strong relationships with residents, leading to high renewal rates and positive community atmosphere.
- Maintained a high occupancy rate through effective marketing strategies and thorough follow-up with prospective tenants.
- Trained new team members on company policies and procedures, contributing to efficient operations and consistent customer service experiences.
- Provided leadership, guidance and support to staff members.
Director
ARCC Solutions, LLC
01.2011 - 01.2023
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Built and acquired loyal client base by working relentlessly to resolve problems, improve customer satisfaction and protect company reputation.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Monitored expenditures to mitigate risk of overages.
- Collaborated with multi-national companies and executive management for their marketing needs in design, print, and target campaigns for the following companies:
- Domino's Pizza, Ashley Furniture HomeStores, Mattress Firm, Raceway Gas Station, HPI Properties, Four States Furniture, Hope to Dream Foundation (Non-Profit Organization), San Antonio Spurs, Telemundo, Castle Furniture, CBS Radio Mega 101, Chesters Chicken, Houston Chronicle La Voz De Houston, Liberman Broadcasting, Ligne Roset, Mundo Fox, Patagonia Grill, Quick Weight Loss Center, and Derek Hotel
- • Revitalized business plans and realigned company objectives to increase overall profits.
Paralegal
Regent and Associates
01.2007 - 12.2010
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Drafted motions, briefs and other legal documents associated with litigation process.
- Consulted with clients, witnesses and legal professionals to define and document case details.
- Submitted letter briefs to office of attorney general seeking authority to withhold public documents.
- Exceeded specific team goals and resolved time-sensitive issues by partnering with staff to share and implement project initiatives.
Director
Abstar Management Group
09.2005 - 01.2007
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Oversee the lease enforcement process by approving prospective resident's applications, lease renewals, apartment inspections and collect rent and fees allowed in their lease terms.
- Collect receivable accounts and handle operating expenses.
- Source and build relationships with prospective clients to expand business opportunities.
- Advertise and Market vacant spaces to attract tenants to property.
- Coordinate and negotiate vendor contracts.
- Promote client satisfaction and retention through timely reporting and on-going communication about the performance of the property to Management Co or Owner/ Investors.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Coordinated with legal counsel to resolve tenant disputes.
- Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
Education
Business
San Jacinto College
Houston, TX07.2003
Skills
Marketing and development
Customer acquisition
Cost benefit analysis
Social Media Marketing
Advanced problem-solving abilities
Value analysis
Forecasting and planning
Bilingual
Bank reconciliations
- Invoicing expertise
Timeline
Assistant Community Director
Indio Management
01.2023 - Current
Director
ARCC Solutions, LLC
01.2011 - 01.2023
Paralegal
Regent and Associates
01.2007 - 12.2010
Director
Abstar Management Group
09.2005 - 01.2007
Business
San Jacinto College
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