Javiera Quinonez
BRONX,Nueva York
Summary
Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shelter Worker, Intake
Platinum Health Care
02.2018 - Current
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with congressional lawmakers and staff.
- Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Recommended long-term residential treatment, short-term residential treatment and individualized and group drug counseling for clients with substance abuse issues.
- Developed comprehensive case management plans, addressing individual needs of clients and facilitating their progress toward selfsufficiency.
- Collaborated with local service providers to secure essential resources for the betterment of shelter inhabitants.
- Built strong relationships with community stakeholders, resulting in increased funding opportunities for the organization''s programs.
- Maintained accurate records of client interactions, ensuring timely documentation that contributed to effective case management practices.
- Addressed crisis situations with sensitivity, utilizing conflict resolution skills to maintain a safe environment for all parties involved.
- Assisted clients in obtaining necessary documentation such as identification cards or birth certificates to aid in their job search or housing applications process.
- Coordinated transportation services for clients, ensuring they had access to medical appointments or employment opportunities outside of the shelter location.
- Conducted valuable life skills workshops, empowering clients with tools needed for independent living after transitioning out of the shelter setting.
- Provided clients with job search assistance, leading to increased employment rates among the shelter population.
- Served as a liaison between clients and social service agencies, effectively advocating on their behalf and securing necessary resources.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
Human Resources Assistant/Hiring Coordinator
Greenparc Hospitality
07.2017 - 01.2018
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Managed benefits administration, ensuring accurate enrollment and timely resolution of issues.
- Coordinated employee training programs to promote professional development and skill enhancement.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Facilitated open lines of communication between management and staff, fostering a positive work environment.
- Played a key role in conflict resolution efforts, resulting in improved workplace harmony.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Organized company-wide events for team building purposes, boosting overall morale among employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Coordinated itineraries and scheduled appointments for human resources staff.
- Responded to employee inquiries regarding benefits and other HR topics.
- Analyzed and reported on employee turnover rates to assess reasons and make recommendations for improvement.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
- Set up orientations and initial training for new employees.
- Updated and maintained employee attendance records.
- Helped employees register for benefits programs using online portals.
- Tracked various statistics and kept detailed records to support human resources department.
- Created job descriptions on boards for vacant jobs.
- Developed and maintained HR policies and procedures.
- Assisted with creating employee handbooks and manuals.
- Checked references for potential candidates.
- Participated in job fairs to recruit new talent.
- Converted employee status from temporary to permanent.
- Studied research and trends on best practices in HR field.
- Coordinated employee relocation processes.
- Streamlined the hiring process by implementing efficient applicant tracking systems and recruitment strategies.
- Enhanced candidate experience by maintaining clear communication throughout the recruitment process.
- Managed a diverse pool of applicants, ensuring fair consideration and equal opportunity for all candidates.
- Negotiated competitive salary packages, securing highly sought-after professionals in various industries.
Caseworker
Eclaro
06.2021 - Current
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Evaluated treatment plans against individual goals and healthcare standards.
- Conducted thorough assessments to determine client eligibility for various programs and services.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Implemented evidence-based practices in casework interventions, enhancing overall effectiveness of service delivery.
- Ensured adherence to state regulations by maintaining timely documentation and meeting reporting deadlines.
- Coordinated vocational training opportunities for clients, leading to increased employment prospects.
- Developed strong partnerships with local organizations, expanding available resources for clientele.
- Delivered ongoing support for families navigating the child welfare system, contributing to successful reunifications in multiple cases.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Prepared detailed reports for court proceedings that accurately reflected clients'' progress and recommended next steps.
- Assisted individuals with disabilities in accessing necessary accommodations within the community, promoting increased independence and quality of life.
Education
High School Diploma -
Instituto Jose Trinidad Reyes
San Pedro Sula ,honduras12.2016
Skills
- Compassionate Client Care
- First Aid and Safety
- Patient Care
- Care Plan Assessment
- Personal Care Assistance
- Housekeeping
- Documentation
- Individualized Counseling
- Referral Coordination
- Group Therapy
- Family Education
- Client Advocacy
- Email and Telephone Etiquette
- Annual Case Reviews
- Relationship Building
- Quality Assurance Controls
- Community Resources
Certification
- CHHA - Certified Home Health Aide
- paralegal in immigration certified
Languages
Spanish
Native or Bilingual
Timeline
Caseworker
Eclaro
06.2021 - Current
Shelter Worker, Intake
Platinum Health Care
02.2018 - Current
Human Resources Assistant/Hiring Coordinator
Greenparc Hospitality
07.2017 - 01.2018
High School Diploma -
Instituto Jose Trinidad Reyes
- CHHA - Certified Home Health Aide
- paralegal in immigration certified
Similar Profiles
Paloma OrnelasPaloma Ornelas
HSPA Certified Sterile Processing Technician at Platinum Health CareHSPA Certified Sterile Processing Technician at Platinum Health Care
Jacquilin Thomas KoyickalJacquilin Thomas Koyickal
Community Support worker at Platinum Health CareCommunity Support worker at Platinum Health Care
Jennifer BritoJennifer Brito
Personal Care Aide at Platinum Home Health CarePersonal Care Aide at Platinum Home Health Care