Years of professional experience.
Javier Enriquez Jr.
Customer Service
Philadelphia,PA
Summary
Proactive and adaptable professional with a hands-on approach and keen attention to detail. Adept at leveraging technology to drive efficiency, while excelling in customer service and organizational tasks. Known for thriving in data-driven environments, staying calm under pressure, and deriving satisfaction from solving complex problems.
Overview
11
11
Work History
Customer Service/Sales Support Associate
Watson-Marlow, Inc.
2022.03 - 2024.05
- Entered customer orders into AX ERP system with focus on data accuracy and completeness.
- Served as primary internal liaison for sales team, customers, and prospects, ensuring timely fulfillment of their needs.
- Delivered precise quotes to customers, ensuring accurate pricing and discounts based on account type.
- Utilized CRM systems and dashboard tools to monitor call activities, order entries, and quotations.
- Processed credit card payments, provided tracking information, and managed invoicing.
Mortgage Post Closing Analyst (Temp.)
World Wide Land Transfer
2021.08 - 2022.03
- Reviewed loan files and settlement documents to ensure compliance, completeness, and accuracy.
- Maintained clear communication with clients regarding outstanding requirements and assisted in obtaining necessary documentation.
- Followed up on loan packages, ensuring adherence to policies and procedures.
- Kept an accurate log of all loan-related tasks, including tracking information.
- Created and filed copies of complete loan documents in filing cabinets for company records.
Service Advisor/Parts Counter Associate
KIA Motors, USA
2020.06 - 2021.08
- Generated service repair orders and estimates for maintenance and repairs, ensuring accuracy and clarity.
- Closed customer invoices and maintained ongoing communication regarding vehicle status and repair progress.
- Monitored and adjusted inventory levels, overseeing shipping and receiving processes to ensure timely processing.
- Prepared and managed annual operating budget for parts department, ensuring financial efficiency.
- Maintained clear and effective communication with customers regarding order status and service requirements.
Lead Medical Receptionist
St. Christopher's Pediatrics Associate
2017.10 - 2020.06
- Greeted patients and visitors, delivering exceptional customer service and employing creative conflict resolution when needed.
- Utilized computer programs and registration systems to efficiently check-in and check-out patients during medical visits.
- Supervised and managed front desk receptionists, ensuring smooth operation of the reception area.
- Handled confidential information and documentation, including medical records, financial data, and credit card information, with strict adherence to privacy standards.
- Maintained a clean and well-stocked reception area to support an efficient and welcoming environment.
- Stayed informed about provider schedules and scopes of practice to effectively organize and schedule patient care.
- Provided support to team members with innovative solutions to complex challenges related to scheduling, conflict resolution, and medical care.
Education
CompTIA A+/NET+ - Computer Networking
Pennco Tech
Bristol, PA06.2008
High School Diploma -
Thomas Alva Edison High School
Philadelphia, PA06.2007
Skills
- Proficient in Microsoft Office, Google Workspace, and Apple software.
- Experienced in data entry with exceptional organizational and time management skills.
- Skilled in corporate communications, problem-solving, customer service, and attention to detail.
- Basic proficiency in Spanish with a strong understanding of relevant cultures.
- Familiar with CRM and ERP software systems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leavePersonal development programsQuote
"We may not be picture perfect, however, we're worth the picture."
Jermaine Cole
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Software
Microsoft Dynamics 365
Microsoft Dynamics AX
Outlook
Microsoft Word
Google Sheets
Microsoft Excel
Salesforce
EPIC
Timeline
Customer Service/Sales Support Associate
Watson-Marlow, Inc.
2022.03 - 2024.05
Mortgage Post Closing Analyst (Temp.)
World Wide Land Transfer
2021.08 - 2022.03
Service Advisor/Parts Counter Associate
KIA Motors, USA
2020.06 - 2021.08
Lead Medical Receptionist
St. Christopher's Pediatrics Associate
2017.10 - 2020.06
CompTIA A+/NET+ - Computer Networking
Pennco Tech
High School Diploma -
Thomas Alva Edison High School
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