Javier F. Diaz
Port Saint Lucie,FL
Summary
Superintendent bringing 10 years of experience and successful background in Line clearance. Highly effective project and team manager with strong understanding of safety, scheduling, driving procedures, and codes. Focused on completing jobs on time and to meet quality standards by motivating workers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Account Manager
Revival Landscaping
Port Saint Lucie, FL
01.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Created comprehensive reports on account performance and presented them to senior management.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Maintained accurate records of all customer interactions in the CRM system.
- Assisted in developing pricing models based on competitor analysis.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Acted as main point of contact in matters relating to client concerns and needs.
- De-escalated customer interactions by providing alternative solutions to issues.
- Onboarded new team members to integrate into organization.
- Loaded dump truck with materials from site stockpile, ensuring proper weight distribution and safety regulations were followed.
- Drove dump truck to job sites while adhering to all applicable traffic laws and company policies.
- Inspected vehicles for mechanical items and safety issues before driving them.
Tractor Trailer Truck Driver
D&F Autotransport
West Palm Beach, FL
01.2023 - 01.2024
- Performed pre-trip inspections of vehicles ensuring they are safe for operation prior to departure.
- Inspected trailers after delivery to ensure no damage had occurred during transportation.
- Followed safety protocols while loading and unloading cargo from trailer.
- Communicated with dispatchers to receive instructions regarding deliveries or pick-ups.
- Adhered to federal regulations governing the transport of hazardous materials safely.
- Monitored traffic conditions in order to plan alternate routes when necessary.
- Drove tractor trailer over established routes and highways in a safe manner as per DOT standards.
- Reported any mechanical issues to maintenance staff upon returning from trips.
- Ensured all paperwork related to shipments was properly completed before departing on trips.
- Delivered goods promptly and accurately according to customer requirements.
- Provided excellent customer service by responding quickly and professionally to inquiries or complaints.
- Stopped at weigh stations periodically throughout trips in order comply with weight limits.
- Maintained safe driving habits to protect property and general public on roadways.
- Obtained signatures needed to complete and process paperwork.
Superintendent
Asplundh Tree Expert
West Palm Beach, FL
03.2013 - 12.2022
- Reviewed plans and inspected line clearing to keep work in line with project goals.
- Established successful procedures for day-to-day operations and long-term planning.
- Oversaw entire line clearing process to enhance quality control
- Maintained safety onsite and upheld all OSHA regulations by [Action].
- Scheduled and supervised maintenance and repair of equipment.
- Managed 8 general foremen and corresponding crew workers when performing duties in line with local customer (FPL) contract specifications.
- Developed and maintained productive working relationships with internal and external stakeholders.
- Resolved conflicts between staff and customers swiftly and professionally.
- Analyzed reports to identify areas of improvement and implement corrective action.
- Stepped up during the foreman's absence to answer questions and delegate project tasks to employees.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Trained workers in proper methods, equipment operation, and safety procedures.
- Provided feedback to workers on job performance and safety procedures.
- Administered disciplinary actions to workers violating safety regulations and company policies.
Driver/Gardener
ValleyCrest Landscaping
04.2012 - 03.2013
- Follow safety procedures.
- Communicated with customers by answering questions and addressing concerns to provide clients with regular updates on garden status.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Identified and removed invasive plants and noxious weeds for garden aesthetics and ecosystem health.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
Restaurant Manager
Mister Pollo
Ft. Pierce, FL
07.2011 - 03.2012
- Carefully interviewed, selected, trained, and managed 15 employees.
- Led and directed team members on effective methods, operations, and procedures.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Assistant manager
AS technology
Royal Palm Beach,Fl
12.2009 - 06.2011
- Responsible for the sales of wire and wireless products.(AT&T services including U-verse)
- Turning every opportunity into positive outcome
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Wellington Community HIgh School
Wellington, FL03-2005
Some College (No Degree) - Business Administration
Palm Beach State College
Lake worth, FLSkills
- Pre-Trip Inspections
- Route Logs
- DOT Compliance
- Air Brake Certification
- Class A Commercial Driver's License
- Tanker endorsement
- Computer Literacy (Word, Excel)
- Sales experience of more than 7 years
- Quality Standards
- Organizational Effectiveness
- Staff Training
- Crew Safety Meetings
- Corrective Actions
- Inspect Material
- Performance Improvement
- Worksite Management
Certification
-Class A Commercial Driver License with Airbrake and tanker endorsement.
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager
Revival Landscaping
01.2024 - Current
Tractor Trailer Truck Driver
D&F Autotransport
01.2023 - 01.2024
Superintendent
Asplundh Tree Expert
03.2013 - 12.2022
Driver/Gardener
ValleyCrest Landscaping
04.2012 - 03.2013
Restaurant Manager
Mister Pollo
07.2011 - 03.2012
Assistant manager
AS technology
12.2009 - 06.2011
High School Diploma -
Wellington Community HIgh School
Some College (No Degree) - Business Administration
Palm Beach State College