Javier Galarza
Springfield,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Energetic Banquet Server with high personal appearance standards and excellent customer service skills. Transports food without error and in accordance with health guidelines. Always prompt and ready to work, help team and exceed guest expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Banquet and Event Coordinator
Chief Of Staff, LLC
01.2020 - Current
- Set up banquet tables and chairs based on event requirements.
- Provided friendly, courteous service to create memorable moments for guests.
- Carried out professional service, retaining polite and friendly approach at all times.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
Cashier Supervisor
Nouria Energy
01.2022 - 06.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Built positive relationships with customers to increase repeat business.
- Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Redemption Specialist
Liquors Mart
02.2018 - 01.2020
- Prepared source data for computer entry by compiling and sorting information and establishing entry priorities.
- Analyzed reconciliations to identify potential financial risks.
- Interacted with internal auditors and finance department in occasional auditing projects to provide information to support current business initiatives.
- Monitored accounts for signs of fraud and non-payment issues.
- Updated client accounts with new information and verified data for informed credit approvals.
Housekeeping Houseman
Sheraton Hotels
01.2016 - 03.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Crew Team Member
Golden Nozzle Car Wash
01.2014 - 01.2016
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
Laundry Worker
Laundromax
01.2013 - 01.2014
- Collected soiled linens and clothing and pretreated stains.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Ran laundry machines and paid attention to timing, detergent amount and heat adjustments.
- Applied chemicals, sanitizers and powders safely and correctly.
Prep Cook
UNOs Pizzeria
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Utilities/Server's Assistant
Friendlys Ice Cream
01.2012 - 02.2013
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Greeted customers warmly to provide exceptional customer service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
High School Diploma -
Amherst Regional High School
Amherst, MA03.2011
Skills
- Hospitality Management
- Production Worksheets
- Food Service Sanitation
- Order Accuracy
- Customer Loyalty
Certification
ServSafe
TIPS Certified
CPR
Languages
Spanish
Native or Bilingual
Timeline
Cashier Supervisor
Nouria Energy
01.2022 - 06.2023
Banquet and Event Coordinator
Chief Of Staff, LLC
01.2020 - Current
Redemption Specialist
Liquors Mart
02.2018 - 01.2020
Housekeeping Houseman
Sheraton Hotels
01.2016 - 03.2018
Crew Team Member
Golden Nozzle Car Wash
01.2014 - 01.2016
Laundry Worker
Laundromax
01.2013 - 01.2014
Utilities/Server's Assistant
Friendlys Ice Cream
01.2012 - 02.2013
Prep Cook
UNOs Pizzeria
High School Diploma -
Amherst Regional High School
ServSafe
TIPS Certified
CPR
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