Javier M Cervantez
Tucson,AZ
Summary
Experienced Assistant Manager at Oreily\'s Auto Parts with a strong focus on customer relations and money handling. Enhanced store operations, resulting in significant profitability. Motivated teams and possessed extensive product knowledge, consistently surpassing sales goals. Expertise in implementing efficient sales strategies and delivering top-notch customer service, while maintaining a safe and dynamic work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Oreily's Auto Parts
08.2022 - Current
- Assist the Store Manager in leading, directing, and managing store operations to ensure customer satisfaction and maximum profitability
- Ensure that all employees are providing excellent customer service by following company policies and procedures
- Monitor daily sales performance and take corrective action as needed to meet or exceed budgeted goals
- Assist with recruiting, hiring, training, and developing team members
- Maintain a safe working environment for both customers and employees
- Manage inventory levels and order merchandise as necessary to maintain adequate stock levels
- Oversee cash handling processes and ensure accuracy of transactions
- Develop and implement strategies to increase sales and improve efficiency
- Monitor store appearance and cleanliness standards
- Resolve customer complaints and inquiries in a timely manner
- Track and report on key metrics such as sales, profits, and expenses
- Ensure all store stock transfers, and new, warranty/core returns are invoiced and processed according to store policy
Delivery Driver
Walmart Spark
05.2019 - 08.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
CDL Delivery Driver
Lowe's Home Improvement
07.2017 - 05.2019
- Safeguarded company assets by conducting regular maintenance checks on vehicles and promptly reporting any required repairs or replacements.
- Enhanced delivery efficiency by optimizing routes and adhering to strict schedules.
- Collaborated with warehouse staff to verify inventory accuracy before loading onto the truck for delivery.
- Handled unexpected challenges such as detours or last-minute changes in delivery schedules calmly and efficiently.
- Increased customer satisfaction through professional interactions, prompt service, and accurate order fulfillment.
Driver
Lyft
07.2014 - 07.2017
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Improved customer satisfaction by maintaining punctuality and adhering to strict schedules.
Auto Glass Technician
A Cut Above Auto Glass
07.2013 - 07.2014
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Accepted and processed payments for services.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Maintained high-quality workmanship by adhering to industry standards and best practices in all tasks performed.
- Reduced vehicle downtime for clients with prompt completion of auto glass projects.
- Kept tools and equipment in optimal working condition, ensuring consistent performance on each job.
- Trained new technicians on proper procedures, contributing to overall team growth and development.
Education
GED -
Arizona Department of Education
Tucson, AZ05-2010
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Employee Scheduling
- Sales Growth
- Cost Control
- Teamwork and Collaboration
- Computer Skills
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Assistant Manager
Oreily's Auto Parts
08.2022 - Current
Delivery Driver
Walmart Spark
05.2019 - 08.2022
CDL Delivery Driver
Lowe's Home Improvement
07.2017 - 05.2019
Driver
Lyft
07.2014 - 07.2017
Auto Glass Technician
A Cut Above Auto Glass
07.2013 - 07.2014
GED -
Arizona Department of Education