Figma
Hi, I’m
Javier Sosa
Lead UX Designer
Kenosha,WI
“Designing isnt just about pixels and layouts; it's about crafting experiences that resonate with the soul of the user. With each click and interaction, we have the power to evoke emotions, solve problems, and make a meaningful impact on someone’s journey”
Javier Sosa
Summary
Lead UX Designer with a proven track record in elevating user experience and engagement. Over 14 years of graphic design expertise and 4 years specializing in UX design, leading digital transformations that significantly boost user interaction and satisfaction. Adept at managing teams, driving strategic initiatives, and delivering compelling visual and user-centric solutions.
Overview
11
years of professional experience
4
years of post-secondary education
4
Certificates
2
Languages
Work History
Cross-ConnectMiami, FL
Lead UX Designer
09.2022 - Current
Job overview
- Spearheaded Cross-Connect's branding and digital transformation, boosting user interaction by 30%.
- Led redesign of UI elements and graphics, achieving 25% increase in user satisfaction on web and mobile platforms.
- Developed comprehensive UX deliverables, reducing user task completion time by 20%.
- Conducted UX research, improving site functionality and increasing usability scores by 15%.
- Managed project timelines and deliverables, ensuring seamless team communication and achieving critical milestones.
- Directed creative design efforts, aligning brand designs with marketing and merchant objectives.
AmazonOak Creek, WI
Operations Manager
02.2022 - 03.2024
Job overview
- Integrated technology to enhance order accuracy by 15%, maintaining cost efficiency.
- Fostered team-centric culture and user-focused service strategies, boosting customer satisfaction by 25%.
- Solved safety and operational challenges, reducing workplace incidents by 30%.
- Implemented new system to optimize stock levels and reduce waste.
- Developed processes to drive long-term business success and increase profit levels.
Step One MinistryMiami, FL
UI and UX Designer
09.2022 - 04.2023
Job overview
- Led design of ministry's landing page, increasing user engagement by 40%.
- Designed graphics for outreach, enhancing user experience and accessibility by 25%.
- Optimized content layout and user flows, reducing bounce rates by 20%.
- Collaborated with ministry team to align design solutions with organizational goals, resulting in 30% increase in digital engagement.
- Defined project scope and aligned client expectations regarding deliverables, timelines, and resources.
OSL Retail ServicesKenosha, WI
District Manager
07.2021 - 02.2022
Job overview
- Led optimization efforts across 18 retail locations, increasing sales performance by 20%.
- Boosted revenue by 41% ($338,000) and 53%($426,000) in Q4 through strategic sales initiatives.
- Increased customer retention by 126% through user engagement strategies.
- Collaborated with sales, marketing, and management teams to achieve shared objectives.
- Reduced turnover rates by implementing proactive retention strategies.
T-Mobile Racine, WI
District Manager
03.2013 - 07.2021
Job overview
- Managed customer-focused operations at 23 locations, generating over $100M in annual revenue.
- Enhanced customer satisfaction by 25% and team performance by 30% through targeted training.
- Drove 200% increase in sales volume and 15% boost in customer retention through innovative approaches.
- Implemented new feedback system, increasing response rates by 40%.
- Streamlined operations, reducing overhead costs by 18% and improving efficiency.
- Negotiated favorable terms with vendors, optimizing supply chain efficiency while maintaining quality standards.
Education
Columbia College ChicagoChicago, IL
Bachelor of Science from Graphic Design
08.2014 - 05.2018
Skills
Use Case Study Generation
Accomplishments
- Nominated Manager of the Month 8 times.
- Recognized as Top Performer for Inbound Stow in the region, exceeding performance metrics consistently.
- Implemented process improvements that minimized site injuries by 30%, enhancing workplace safety.
- Received the Customer Obsession Award for exceptional focus on customer satisfaction and service improvements.
- Achieved the number one district ranking in the region for both quarters, earning District Manager of the Year.
- Awarded the number one district 16 times between 2019 and 2021.
- Won Pinnacle Award two years in a row, ranking in the top 5% of the company.
Amazon
OSL Retail Services
T-Mobile
Software
Adobe XD
Sketch
Invision
Adobe Photoshop
Adobe Illustrator
Balsamiq
Miro
Slack
Jira
UsabilityHub
Google Analytics
Microsoft Office Suite
Google Workspace
Certification
UX Design Program, CareerFoundry
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeContract WorkLocation Preference
RemoteHybridImportant To Me
Work-life balanceCompany CultureCareer advancementHealthcare benefits401k matchTeam Building / Company RetreatsStock Options / Equity / Profit SharingPersonal development programsInterests
Graphic Design
Soccer
Timeline
UX Design Program, CareerFoundry
06-2024
UI for UX Designers, CareerFoundry
06-2024
UX Immersion, CareerFoundry
04-2024
Intro to UX Design, CareerFoundry
09-2023
UI and UX Designer
Step One Ministry
09.2022 - 04.2023
Lead UX Designer
Cross-Connect
09.2022 - Current
Operations Manager
Amazon
02.2022 - 03.2024
District Manager
OSL Retail Services
07.2021 - 02.2022
Columbia College Chicago
Bachelor of Science from Graphic Design
08.2014 - 05.2018
District Manager
T-Mobile
03.2013 - 07.2021
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