Javin Bridgewaters
West Jordan,UT
Summary
Proven leader and adept communicator, I have significantly enhanced team productivity at Walmart by implementing strategic task prioritization and fostering a collaborative environment. At Tesla, I excelled in customer relationship management, ensuring high satisfaction levels through effective problem-solving. My expertise includes precision in data assessment and a talent for mentoring, driving both operational efficiency and team development.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vehicle Support Agent
Tesla
Draper, Utah
08.2024 - Current
- Provided technical assistance to customers via phone and email, troubleshooting issues with software applications.
- Resolved customer inquiries in a timely manner, ensuring satisfaction and understanding of the issue.
- Assisted customers with product installation and setup, providing detailed instructions when needed.
- Performed root cause analysis on recurring problems and created action plans for resolution.
- Utilized enterprise desktop management tools to remotely assist others and deploy software.
Sales Representative
Brite Solar
St. George, Utah
02.2024 - 07.2024
- Analyzed customer feedback to improve products and services.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Build strong customer relationships
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Door to Door Sales
Stocking Team Lead
Walmart
West Valley City, Utah
06.2021 - 02.2024
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Reviewed completed work to verify consistency, quality, and conformance.
- Collaborated with management team to implement new work procedures or policies.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Identified opportunities for process improvements, implementing changes when required.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed strategies to increase team productivity and improve customer service levels.
Education
Associate of Science - Business
Salt Lake Community College
Salt Lake City, UTBachelor of Science - Finance
Western Governors University
Salt Lake City, UTSkills
- Managing 15 to 20 associates a day
- Team Development Skills
- Conducting Daily Team Meetings
- Interpersonal communication skills
- Effective communication of daily progress
- Strategic Task Prioritization
- Coaching and mentoring
- Precision in Data Assessment
- Customer Relationship Management
- De-escalation skills
Certification
- CPR Certified
- Forklift Certification
Accomplishments
- Academic Excellence President's List - Fall of 2023 (Salt Lake Community College)
References
References available upon request.
Timeline
Vehicle Support Agent
Tesla
08.2024 - Current
Sales Representative
Brite Solar
02.2024 - 07.2024
Stocking Team Lead
Walmart
06.2021 - 02.2024
Associate of Science - Business
Salt Lake Community College
Bachelor of Science - Finance
Western Governors University