Javin Cooley

1 year Part time. Currently 2 years Full time

• Provided excellent customer service in resolving customer issues such as seating issues, noise complaints and refunds.
• Managed the crew on sending theater ushers to clean, sending help to concessions when busy and maintaining a clean environment through the set.
• Responsible for the daily accuracy and security of cash drawers, petty box, safe and the nightly deposits.
• Identified discrepancies between actual count and register balance; made corrections accordingly.
• Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
• Responsible for the safety of the customers by keeping the building secure, checking all exit doors each set are properly closed and arming the alarm when closing.
• Monitored the amount of presold tickets to ensure the correct amount of crew coverage for each set.
• Brought more stock to concessions/candy closet when the stock is low during/after sets and shared the responsibility of weekly inventory counts and organization with other managers.
• Assisted customers over the phone regarding movie inquiries, refund procedures and general questions.
• Trained new team members in cash register operation, stock procedures and customer services.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

The last 2 months were Key Holder as training for Assistant Manager position.

• Operated cash register or POS system to receive payment by cash, check and credit card.
• Maintained excellent customer service skills in concessions while also being fast and efficient in completing the customer's order.
• Maintained the cleanliness of concessions equipment throughout the day and fully cleaned all concessions and equipment when closing.
• Ensured theaters were cleaned on time and the appropriate number of cleaning ushers were directed to theaters.
• Kept the environment clean throughout the slow and busy days such as bathrooms, lobby, hallways and theaters.
• Completed food preparation to ensure more than enough was stocked for the week and weekend.
• Trained new employees on theater basics, customer service, concessions equipment and opening/closing.
• Assisted in unloading the weekly truck orders and ensuring all stock was accurately counted. Organized and rotated the stock in the First in, First out system.
• Performed other duties as assigned by management.

• Dusted furniture, fixtures and window sills regularly.
• Vacuumed carpets in all offices, hallways and rooms and mopped the bathrooms and kitchens.
• Cleaned windows to remove dirt build-up from both sides of glass panes.
• Restocked restroom supplies such as toilet paper, hand towels and soap dispensers.
• Emptied wastebaskets throughout the office and home.

• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Issued receipts, refunds, credits or change due to customers.
• Conducted price checks for special orders or discounts as requested by customers.
• Maintained cleanliness of checkout area including countertops, registers and floors.
• Helped customers find specific products, answered questions and offered product advice.

• Provided excellent customer service by being friendly and courteous at all times.
• Demonstrated knowledge of store layout to assist customers in finding desired items quickly.
• Bagged purchases and assisted customers with in-vehicle loading.
• Assisted with price checks, go-backs, and replenishing supplies.
• Oversaw collection shopping carts from parking lot to maintain clean, organized area.
• Took unwanted items from checkout to proper location.
• Conducted bathroom checks, floor sweeps, trash collection and spill cleanup.