Javin Gatrell
Norwich
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests. Certified in food preparation and safety protocols, promptly guaranteed to deliver excellent culinary items and an overall pleasurable dining experience.
Overview
4
4
years of professional experience
Work History
Server
Olive Garden
Zanesville
09.2023 - Current
- Operated POS terminals to input orders, split bills and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Explained menu items, describing ingredients and cooking methods upon request.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered food orders promptly and courteously.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Trained to perform as a line cook, receiving certification to prepare and serve all menu items.
Head Cook
Earls Village Pizza
Zanesville
03.2021 - 08.2023
- Placed orders for food and supplies used for preparing and cooking meals.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Worked closely with restaurant managers to ensure smooth operations in the kitchen.
- Sanitized counters and utensils used for preparation of raw meat, poultry, fish and eggs.
- Ensured that all food safety regulations were followed in the kitchen.
- Observed food safety and sanitation protocols to reduce germ spread.
- Monitored temperatures of prepared food and cold-storage areas.
- Improved performance of team members resulting in high-quality meals produced daily.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Resolved customer complaints regarding food quality or service promptly and professionally.
- Resolved customer complaints quickly and efficiently while maintaining a professional attitude at all times.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Taught kitchen staff about proper nutrition, food allergies and dietary issues.
- Kept kitchen, cooking utensils and storeroom clean and neat.
- Certified in opening and closing the establishment. Duties include restocking the kitchen and dining room area, making sure entire establishment was clean and sanitary, taking inventor, and calculating all finances.
Education
High School Diploma -
John Glenn High School
New Concord, OH05-2022
Some College (No Degree) - Film And Video Production
Columbus College of Art And Design
Columbus, OHGraduate Certificate - Esthetics
Aveda Institute Columbus
Columbus, OHSkills
- Customer service
- Food safety
- Cash handling
- Employee training
- Time management
- Team collaboration
- Effective communication
- Leadership skills
- Sales techniques
- Food running
- Upselling techniques
Timeline
Server
Olive Garden
09.2023 - Current
Head Cook
Earls Village Pizza
03.2021 - 08.2023
High School Diploma -
John Glenn High School
Some College (No Degree) - Film And Video Production
Columbus College of Art And Design
Graduate Certificate - Esthetics
Aveda Institute Columbus
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