Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Javin Villarreal

Long Beach,CA

Summary

Customer service professional prepared for high standards in delivering premium services. Proven ability to enhance client experiences and resolve complex issues. Committed to fostering collaborative team environment and driving results through adaptability and reliability. Strong interpersonal and problem-solving skills.


Overview

4
4
years of professional experience
1
1
Certification

Work History

Premium Service Representative

United Airlines
10.2024 - Current
  • Acted as Global Service Coordinator rebooking Global Service Passengers, proactively contacting advising alternative routing options, amenities, and connection transport.
  • Coordinated multiple Million Miler Recognition with surprise and delights while monitoring over 500 Global Service customers a day.
  • Fostered a customer-focused environment focusing on Premium Service Product.
  • Assisted Global Service tight connections with Tarmac Transfer Program.

Customer Service Supervisor

United Airlines
02.2025 - 05.2025
  • Led and influenced Union Represented Frontline Team to achieve on-time Zone operational success.
  • Recognized for outstanding Turn Compliance Index metrics and Network Promoter Score customer satisfaction.
  • Contributed 100% Start the Airline Right back to back during airport operations.
  • Led customer service team to enhance passenger satisfaction and resolve complex issues effectively.
  • Contributed 100% Start the Airline Right metrics two days during Discovering Together program.
  • Coordinated with cross-functional teams to ensure seamless operations during peak travel periods.


Substitute Teacher, K-12

The Education Team
08.2021 - 02.2025
  • Delivered engaging lessons to diverse K-12 student populations, fostering a positive learning environment.
  • Implemented classroom management strategies, ensuring student participation and maintaining discipline.
  • Collaborated with full-time teachers to support curriculum objectives and student assessments.

Customer Service Representative

United Airlines
12.2021 - 05.2024
  • Assisted 1 International customers in lobby at check-in with verified travel ready documents.
  • Ensure timely file creation and closeout as well as delayed baggage delivery in Baggage Service.
  • Honed skills as a gate agent, working International widebody as well as ensuring on-time departures.

Office Agent

World Flight Services
02.2024 - 04.2024
  • Developed and implemented efficient customer service protocols to enhance client satisfaction.
  • Analyzed market trends to identify emerging opportunities and optimize service offerings.
  • Led training sessions for new agents, improving onboarding processes and knowledge retention.
  • Collaborated with cross-functional teams to streamline communication and increase operational efficiency.

Education

Bachelor of Arts - Political Science

University of Iowa
Iowa City, IA
05-2013

Skills

  • Airport Operations
  • Customer Recognition
  • Mentorship
  • Premium Services
  • Networking
  • Airline Experience
  • Airline Standard Operations & Procedures
  • FAA Regulations

Certification

  • Compliant Resolution Official
  • OSHA-10, Occupational Health & Safety Administration
  • Basic Life Support, American Medical Association (CPR, AED)
  • Discovering Together: Airport Operations, United Leadership Institute
  • Leadership Credential I, United Leadership Institute
  • Microsoft Excel-Beginner, IAAP

Timeline

Customer Service Supervisor

United Airlines
02.2025 - 05.2025

Premium Service Representative

United Airlines
10.2024 - Current

Office Agent

World Flight Services
02.2024 - 04.2024

Customer Service Representative

United Airlines
12.2021 - 05.2024

Substitute Teacher, K-12

The Education Team
08.2021 - 02.2025

Bachelor of Arts - Political Science

University of Iowa

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