JAVION HARPER
Stockton,CA
Summary
Performance-driven professional with 2 years at Tesla in a fast-paced, target-driven environment, including training and onboarding new employees. Strong communicator with proven ability to build rapport, explain value clearly, and coach others through challenges. Currently pursuing a degree in Business Administration as an Honor Roll student. Seeking a remote/Hybrid sales role where discipline, communication, and consistency drive results.
Overview
5
5
years of professional experience
Work History
Production Associate / Peer Trainer
Tesla, Inc.
01.2024 - Current
- Selected to train and onboard new hires, accelerating ramp-up through clear instruction and real time feedback
- Trusted peer trainer known for breaking down complex processes in a simple, repeatable way
- Coached teammates through performance challenges while maintaining strong personal output
- Thrived in a high pressure, quota driven environment with frequent process changes
Customer Service Associate
Regal Cinemas
Stockton, CA
03.2023 - 09.2023
- Delivered positive customer experiences by identifying needs and offering solutions
- Built rapport with repeat customers to encourage loyalty and return visits
- Handled high-volume transactions accurately and efficiently
Host
Chili's Restaurant
Stockton, CA
08.2022 - 02.2023
- Greeted and seated guests efficiently, ensuring a positive first impression.
- Managed waitlists using reservation systems to optimize seating arrangements.
- Coordinated with kitchen and service staff to enhance guest experience and satisfaction.
- Communicated daily specials and menu items clearly to guests, improving order accuracy.
- Trained new hosts on company policies, customer service standards, and reservation procedures.
Retail Assistant
Dirt Cheap
Columbia, MS
08.2021 - 08.2022
- Assisted customers with product selection and recommendations
- Maintained organized sales floor to support buying decisions
Education
Business Administration
Southern New Hampshire University (SNHU)
OnlinePsychology Coursework Completed
San Joaquin Delta College
Stockton, CASkills
- Tech-Savvy
- Computer skills
- Efficient multitasking
- Hand-eye coordination
- Proficient in Technology
- Customer support
- Problem resolution
- Team collaboration
- Product sales
- Sales and upselling
- Employee coaching
- Goal-oriented mindset
- Cold calling
- New market research
- Attention to detail
- Analytical thinking
- Task prioritization
- Organizational skills
- Contract negotiation
- Opening and closing procedures
- Excellent communication
- Account servicing
- Problem-solving abilities
- Reliability
- Customer satisfaction
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer engagement
Objection Handling & Coaching
Training & Onboarding
Customer Relationship Management
Persuasion & Active Listening
Time Management
Tech-Savvy
Timeline
Production Associate / Peer Trainer
Tesla, Inc.
01.2024 - Current
Customer Service Associate
Regal Cinemas
03.2023 - 09.2023
Host
Chili's Restaurant
08.2022 - 02.2023
Retail Assistant
Dirt Cheap
08.2021 - 08.2022
Business Administration
Southern New Hampshire University (SNHU)
Psychology Coursework Completed
San Joaquin Delta College