Javione Tyson
Womelsdorf,PA
Summary
Proven track record in enhancing sales and customer satisfaction at AT&T through strategic sales planning and exceptional interpersonal skills. Expert in customer needs assessment and sales development, consistently achieving goals by leveraging outbound sales calling techniques. Skilled in building relationships and network development, driving results and exceeding quotas with a focus on continuous improvement.
Overview
6
6
years of professional experience
Work History
Senior Sales Representative
AT&T
09.2023 - Current
- Increased sales revenue by building and maintaining strong relationships with key clients.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Continually navigated issues and solved complex strategy problems affecting sales growth and business direction.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Identified customer needs by asking appropriate, open-ended questions.
Server
Salute! Restaurant
09.2020 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Sales Representative
Ehealthinsurance
06.2023 - 08.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Shipping and Receiving Clerk
Robesonia Logistics
08.2021 - 07.2023
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Reviewed order data to verify transactions and shipping dates.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Roofer
CMH Construction
01.2020 - 04.2022
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
Manager
Family Dollar
04.2021 - 07.2021
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Manager
Dunkin' Donuts
01.2018 - 05.2019
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
High School Diploma -
Reading Area Community College
Reading, PASkills
- Outbound sales calling
- Customer Support
- Selling techniques
- Strategic Sales Planning
- Customer Needs Assessment
- Network development
- Sales Development
getting to know people and communication is key
Getting to know people is something I enjoy doing, there or so many perspectives to see and being open minded to them and understanding them is very important to me.
Timeline
Senior Sales Representative
AT&T
09.2023 - Current
Sales Representative
Ehealthinsurance
06.2023 - 08.2023
Shipping and Receiving Clerk
Robesonia Logistics
08.2021 - 07.2023
Manager
Family Dollar
04.2021 - 07.2021
Server
Salute! Restaurant
09.2020 - 09.2023
Roofer
CMH Construction
01.2020 - 04.2022
Manager
Dunkin' Donuts
01.2018 - 05.2019
High School Diploma -
Reading Area Community College
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