Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Javionna Haynes

Orlando ,FL

Summary

Proven ability to enhance customer experiences and streamline operations, as demonstrated at Makotek with significant improvements in customer satisfaction ratings. Adept in organization and time management, with a track record of effectively handling high call volumes and reducing wastage at makotek . Excel in using active listening and telephone skills to resolve inquiries efficiently.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Overview

4
4
years of professional experience

Work History

Receptionist

Hard Rock Casino Hotel
03.2024 - 01.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Shift Lead Manager

Wendy’s
08.2022 - 11.2024
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Call Center Agent

Makotek
11.2020 - 10.2024
  • Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
  • Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

Education

Assosiates - Surgical Technology

Concorde
Tampa
06.2022

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • Greeting and seating clients
  • Office administration
  • Customer/Client relations
  • Verbal and written communication

Languages

Samoan
Native or Bilingual

Timeline

Receptionist

Hard Rock Casino Hotel
03.2024 - 01.2025

Shift Lead Manager

Wendy’s
08.2022 - 11.2024

Call Center Agent

Makotek
11.2020 - 10.2024

Assosiates - Surgical Technology

Concorde
Javionna Haynes