Javious Johnson
Houston,Texas
Summary
Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
6
6
years of professional experience
Work History
Supervisor
Merrill Gardens Retirement Community
08.2023 - Current
- Oversaw daily operations of the care department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency with a focus on new retirees.
- Improved client satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Head Secretary
Watercrest Senior Living
10.2019 - 08.2023
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
Server
Original Pancake House
10.2018 - 09.2019
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Education
B.S. - Marketing
Winthrop University
Skills
- Customer Service Excellence
- Conflict Resolution
- Communication Skills
- Safety Compliance
- Team Collaboration
- Leadership and Training
Community Service
- National Association For The Advancement Of Colored People, Chair of Education Committee, Rock Hill, South Carolina, 08/01/21, Present
- Serving Others and Reflecting, Volunteer, Rock Hill, South Carolina, 08/01/22, 08/01/23
Timeline
Supervisor
Merrill Gardens Retirement Community
08.2023 - Current
Head Secretary
Watercrest Senior Living
10.2019 - 08.2023
Server
Original Pancake House
10.2018 - 09.2019
B.S. - Marketing
Winthrop University
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