Javita Snoddy
New York,NY
Summary
To obtain a remote contract Administrative Assistant position in a company, providing exceptional Customer Service Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in MS Office, G Suite, Asana, Slack and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives.
Overview
21
21
years of professional experience
Work History
Virtual Assistant
NOBLE PHEONIX staffing Solutions
01.2021 - 11.2022
- Maintain Communications with New hire and upper management over phone and email
- Multi-tasking with new hire phones calls and coordinating background checks and new hire assessment
- Coordinate new hire training assessment and recording new hire’s process, as it pertains to each client
- Create weekly Google meet sessions going over files and updating Upper management
Remote Administrative Assistant
Oscar Associates Limited
01.2018 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Remote Customer Service
Greene Resources
01.2014 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
TUTOr
TEST Quest INc
12.2008 - 12.2011
- Helping Students with Basic reading and mathematics skills appropriate to their grade level
- Administrating and implementing Assessment exams to diagnose the level of assistance needed to improve the students’ progress.
Asistant teacher
Bright beginnings Daycare
01.2009 - 06.2009
- Facilitating Different parts of the curriculum to class while helping them to develop social and personal development
- Demonstrating self -reliance and confidence while helping the children develop it as well
- Instructing the after school recreational program with elementary and pre-kindergarten students.
Front desk/Receptionist
Place Day School
10.2007 - 07.2008
- Coordinated with various staff for operational support activities within the office
- Served as liaison between departments in the resolution of the day to day administrative and operational issues
- Schedule and coordinate meetings, interviews, appointments, events, and other similar activities for supervisors
- Operated desktop computer to compose and edit correspondence and memoranda from diction
- Answered and routed calls both internally and externally
- Prepared, transcribed, composed, typed edited and distribute agendas and minutes for numerous meetings.
Adnistrative ASSISTANT
METLIFE INC
06.2005 - 12.2005
- Worked on Sydney database and knowledgeable in Lotus notes
- Prepared telecom and laptop projector meetings for database representatives
- Answered a high-volume number of calls
- Managed the Law library and maintained its organization
- Helped Lawyers and paralegals with law publications and utilizing law port database to aid
- Processed invoices and utilized excel to manage receivables of purchases
- Researched previous cases on computer database, Law Port.
secretary/front desk
Queens College
09.2001 - 01.2002
- Provided students with the data for where current classes were being held and the proper documentations to enroll
- Managed folders of intake data for prospective students
- Processed inquiries for union such as UFT,1199, District 75 for the paraprofessional students that attended the College
- Performed light typing and filing while managing telephones.
Education
Bachelor of Science - Healthcare Management
Metropolitan College of New York
New York, NY06.2025
Associate of Applied Science - Microcomputers and system applications
Lagaurdia Community College
Long Island City, NY07.2011
graduate - Healthcare and System Applications Management
2025
Skills
- Employee Communications
- Data Integrity
- Customer Support Needs Assessment
- Business Needs Analysis
- Multi-Line Telephone Systems
- Document and File Management
- Resource Coordination and Allocation
- Remote Conferencing
Timeline
Virtual Assistant
NOBLE PHEONIX staffing Solutions
01.2021 - 11.2022
Remote Administrative Assistant
Oscar Associates Limited
01.2018 - 10.2019
Remote Customer Service
Greene Resources
01.2014 - 11.2016
Asistant teacher
Bright beginnings Daycare
01.2009 - 06.2009
TUTOr
TEST Quest INc
12.2008 - 12.2011
Front desk/Receptionist
Place Day School
10.2007 - 07.2008
Adnistrative ASSISTANT
METLIFE INC
06.2005 - 12.2005
secretary/front desk
Queens College
09.2001 - 01.2002
Bachelor of Science - Healthcare Management
Metropolitan College of New York
Associate of Applied Science - Microcomputers and system applications
Lagaurdia Community College
graduate - Healthcare and System Applications Management
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