Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Javon Dumphrey

Atlanta

Summary

Dynamic and customer centric with a proven track record in customer relationship management and scheduling coordination. Expert in order tracking and installation planning, ensuring timely and efficient service delivery. Recognized for enhancing customer satisfaction through effective communication and attention to detail, consistently achieving high service standards.

Overview

6
6
years of professional experience

Work History

Installation Coordinator

Ferguson
Steamboat
12.2023 - Current
  • Company Overview: Installation Coordinator (Colorado Rockies)
  • Proactively develop and maintain rapport with customer to ensure satisfaction with products and services.
  • Collaborate with other departments to understand customer requirements to create the best customer experience.
  • Review, Modify and verify customer’s order in WMS.
  • Contact customers for scheduling of events, pre-site visits, delivery and installs.
  • Update installation calendar with pertinent jobs to meet dead-lines and be organized.
  • Track and record number of installation by product type.
  • Receive pre-site notes, exit check-list, change orders, pictures, and reports and update orders accurately and in a timely manner.
  • Write sales orders as needed for returns and rescheduled appointments.
  • Installation Coordinator (Colorado Rockies)

Front desk agent

Gravity Haus Hotel
Steamboat
01.2023 - 08.2024
  • Greeting and Thanking guests in a sincere, friendly manner.
  • Checking guests in on arrival and out on departure.
  • Posting charges to appropriate accounts.
  • Anticipating, addressing and resolving guests’ needs and complaints in a timely manner.
  • Assisting reservation manager with taking reservations.
  • Collaborating and communicating with other internal dept. to ensure guest satisfaction.
  • Complying with company procedures and policies.
  • Preforming duties on daily checklist.

Front desk Agent

Vacasa
Steamboat
10.2022 - 01.2023
  • Greet guests and respond to guests’ inquiries, requests and issues in a timely manner.
  • Liaised on with housekeeping staff to ensure all rooms were clean and ready for guest arrival.
  • Provided information about hotel amenities, restaurants, and nearby attractions.
  • Ensure compliance with hotel standards and policies.
  • Completing shift report and passing on necessary information to next shift.
  • Completing daily checklist.

Warehouse Supervisor

Tortuga Rumcakes
Kingston
07.2019 - 09.2021
  • Plan and co-ordinate the incoming goods, labelling, storage and dispatch in a timely and efficient manner.
  • Overall responsibility of effective supervision, training & development and health, safety and welfare of team.
  • Ensuring effective, safe, accurate and timely stock management to include space allocation, stock transfers and non-conforming products.
  • Working with purchasing and sales to ensure adequate stock levels.
  • Organizing cycle/periodic and monthly stock counts to ensure stock accuracy.
  • Variances resolution and reporting.
  • Quality analysis of outbound products.
  • Achieving KPIs as determined by the company.
  • Supervising a small team.

Education

Diploma - Warehouse and logistics management

Excelsior Community College
08.2018

Skills

  • Customer relationship management
  • Order tracking
  • Warehouse management system
  • Inventory tracking
  • Scheduling coordination
  • Team leadership
  • Attention to detail
  • Time management
  • Cost control
  • Installation planning
  • Maintenance scheduling
  • Data entry and analysis
  • Written communication
  • Customer service
  • Calendar management
  • Safety standards
  • Installation procedures
  • Decision-making

References

Available upon request.

Timeline

Installation Coordinator

Ferguson
12.2023 - Current

Front desk agent

Gravity Haus Hotel
01.2023 - 08.2024

Front desk Agent

Vacasa
10.2022 - 01.2023

Warehouse Supervisor

Tortuga Rumcakes
07.2019 - 09.2021

Diploma - Warehouse and logistics management

Excelsior Community College

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