Javon Gould
Houston,TX
Summary
Results-driven Shift Leader with proven expertise in team collaboration, process improvement, and operational efficiency. Committed to enhancing productivity and customer satisfaction through effective training and communication.
Overview
5
5
years of professional experience
Work History
Shift Leader
DoorDash
Webster, TX
11.2024 - Current
- Supervised delivery operations to ensure timely and accurate order fulfillment.
- Trained and mentored new team members on best practices and safety protocols.
- Streamlined communication between drivers and customers to enhance service efficiency.
- Implemented process improvements that reduced delivery times and enhanced customer satisfaction.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Conducted performance evaluations to identify training needs and promote staff development.
- Analyzed operational workflows to optimize resource allocation and improve productivity.
- Collaborated with management to develop strategies for increasing market presence in local areas.
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enforced company policies and regulations with employees.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
Operations Associate
DoorDash
Webster, TX
11.2023 - 11.2024
- Optimized delivery logistics to enhance operational efficiency and reduce delays.
- Coordinated cross-functional communication between drivers and customer service teams.
- Managed inventory control processes, ensuring accurate stock levels for timely deliveries.
- Analyzed performance data to identify trends and improve service quality.
- Collaborated with management to refine operational strategies based on customer feedback and market trends.
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Enhanced team productivity by leading weekly strategy meetings focused on operational improvements.
Hardlines Team Lead
Walmart
Friendswood, TX
03.2021 - 01.2023
- Led Hardlines team in maintaining inventory accuracy and product availability.
- Trained new associates on sales floor operations and customer service standards.
- Collaborated with management to implement merchandising strategies for seasonal promotions.
- Ensured compliance with safety protocols and company policies during daily operations.
- Assisted customers in locating products, enhancing overall shopping experience.
- Monitored team performance, providing feedback to improve efficiency and productivity.
- Organized stockroom to optimize space utilization and streamline replenishment processes.
- Conducted regular audits of hardlines merchandise for quality assurance and loss prevention.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Coordinated with marketing teams to develop creative campaigns that effectively promoted hardlines products to target audiences.
- Managed department budget effectively, optimizing resource allocation and minimizing costs without compromising service quality or team performance.
- Developed training programs for new team members to ensure consistency in performance and adherence to company standards.
Education
High School Diploma -
Pasadena Memorial High School
Pasadena, TXSkills
- Positive attitude
- Team leadership
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Training assistance
- Creative problem solving
- Team collaboration and leadership
- Team supervision
- Conflict resolution
- Goal setting and tracking
- Motivational leadership
Timeline
Shift Leader
DoorDash
11.2024 - Current
Operations Associate
DoorDash
11.2023 - 11.2024
Hardlines Team Lead
Walmart
03.2021 - 01.2023
High School Diploma -
Pasadena Memorial High School