Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Volunteer experience
special assignments
Timeline
Generic

Javon Jones

Atlanta,Ga

Summary

Dedicated professional with extensive skills in customer service, including management, leadership, and decision-making. Proficient in computer and organizational management, excelling in event planning, attention to detail, staff management, and understanding organizational structures. Experienced in marketing with a focus on administration, project management, and business planning. Possesses strong communication skills, social media management expertise, and a commitment to ethical practices, coupled with a robust networking ability.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Founder

Bet On Black
02.2021 - Current
  • Established a successful business by identifying market needs and developing innovative solutions.
  • Spearheaded marketing initiatives that effectively communicated brand value propositions, resulting in higher customer acquisition rates.
  • Built a positive organizational culture that fostered creativity, innovation, and employee engagement.
  • Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
  • Created organization's mission and vision statements.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Led the strategic planning process to define business goals and ensure alignment across all departments.
  • Implemented efficient operational processes to optimize productivity and resource allocation.
  • Developed strong partnerships with key industry players, contributing to an increased market presence.

Marketing and Advertising Manager

Apt4B
11.2020 - Current
  • Successfully boosted revenue by over $100,000 in 2023 through strategic event hosting and securing rentals for private events.
  • Increased brand awareness by developing and implementing strategic marketing campaigns.
  • Enhanced customer engagement through the creation of targeted social media content and advertising initiatives.
  • Streamlined marketing processes for improved efficiency and cost savings.
  • Optimized digital marketing efforts with data-driven insights, leading to improved conversion rates and return on investment.
  • Established strong relationships with key industry influencers to expand brand reach and credibility.
  • Designed visually appealing promotional materials that effectively communicated brand messaging and value propositions.
  • Organized impactful promotional events that generated positive buzz around products or services offered by the company.
  • Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
  • Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
  • Developed advertising tactics and implemented new solutions for increased brand awareness.
  • Utilized e-mail, social media, radio and TV to highlight products and services.
  • Developed creative advertising concepts to captivate target audiences and drive sales growth.


Flight Attendant

Southwest Airlines
12.2014 - Current
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.

Ramp Agent

Delta Air Lines
05.2013 - 12.2014
  • Enhanced operational efficiency by conducting thorough pre-flight checks on aircraft for safe takeoffs and landings.
  • Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
  • Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
  • Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
  • Collaborated closely with ground crew members to swiftly resolve any logistical challenges that arose during daily operations.

Shift Manager

CVS Pharmacy
02.2007 - 06.2013
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.

Education

Bachelor of Arts - Organizational Management & Leadership

Morris Brown College
Atlanta, GA
05.2025

GED -

Detroit Job Corps Center
Detroit, MI
01.2009

Skills

  • Retail Experience: Customer service, sales, inventory management
  • Management Skills: Leadership, team building, decision-making
  • Computer Skills: Proficient in general office software, data analysis, and technology utilization
  • Event Planning: Organization, coordination, attention to detail
  • Flight Attendant Expertise: Communication, adaptability, customer service in diverse environments
  • Conflict Resolution: Mediation, problem-solving, interpersonal skills
  • Revenue Development
  • Staff Management
  • Organizational Structuring
  • Customer Acquisition
  • Marketing
  • Business Administration
  • Project Management
  • Entrepreneurial and Innovative
  • Business Planning
  • Revenue Generation
  • Effective Communication
  • Social Media Management
  • Conflict Resolution
  • Adaptability
  • Networking Abilities
  • Ethics and Integrity
  • Marketing and Advertising
  • Revenue Growth

Accomplishments

  • NFTE Award Winner, Cleveland, Ohio, 2003
  • NFTE Award Winner, New York, NY, 2004

Certification

Detroit Job Corps Center

Business Administration Certification, 2009

- OrganizationalLeadership

- Human Resources

- Business Ethics

- Project Management Skills

Volunteer experience

  • Big Brothers Big Sisters of Atlanta, 2018-2020
  • RESTORE Worldwide, 2017
  • Second Lakeview Baptist Church
  • National Baptist Congress of Christian Education, 2000-2014
  • National Baptist Congress of Christian Education Instructor, 2006-2008
  • Summer Urban Missions New York City, 2005
  • American Red Cross Blood Drive, 2002-Present
  • Cleveland 2001 Mayoral Election Campaign
  • Toast Masters, 2003

special assignments

Delta Airline 2013

FIT Team - Front-Line Involvement Team:
Coordinated diverse staff events, including 

- Career-advancing mock interviews 

- Organized block parties: attendance of over 10000 employees and family members each, across multiple cities. (ATL, DTW, SLC, MSP, LAX)

- Provided support for smaller stations during events. 

- Served as a key member of the Uniform Committee, collaborating with designer to enhance functionality and durability while establishing uniform guidelines.
- Led the International Cultural Day Committee: Organized a successful event representing over 20 countries/cultures. Solicited employees to showcase cultural artifacts, garments, and native cuisines, featuring interactive displays, native dances, and authentic international foods.


Southwest Air Line  2017- Present 

Culture Commitee: 

- Foster positive and inclusive work environment through dedicated initiatives
- Organize teambuilding exercises to enhance collaboration and morale
- Celebrate diversity through targeted events and activities
- Raise awareness about different cultures within the workplace
- Host social events to promote diversity awareness and inclusivity

Timeline

Founder

Bet On Black
02.2021 - Current

Marketing and Advertising Manager

Apt4B
11.2020 - Current

Flight Attendant

Southwest Airlines
12.2014 - Current

Ramp Agent

Delta Air Lines
05.2013 - 12.2014

Shift Manager

CVS Pharmacy
02.2007 - 06.2013

Bachelor of Arts - Organizational Management & Leadership

Morris Brown College

GED -

Detroit Job Corps Center

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Javon Jones