Javon Knox
Fort Lauderdale,Fl
Summary
- Dynamic Customer Service Representative with Hms Host, skilled in conflict resolution and adept at enhancing customer satisfaction. Proven ability to manage high-stress situations and resolve disputes effectively, fostering loyalty and repeat business. Expertise in payment processing and a commitment to compassionate service make me a valuable asset in any customer-focused environment. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hms Host
08.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Care Assistant
Poets Walk
01.2017 - 03.2020
- Maintained clean and organized living spaces for patients, ensuring a comfortable and sanitary environment conducive to healing.
- Enhanced patient recovery by assisting with daily activities such as bathing, dressing, and grooming.
- Assisted patients with mobility, transferring them safely between beds, chairs, and wheelchairs as needed.
- Improved patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with meal preparation and feeding, ensuring adherence to dietary restrictions and nutritional guidelines for optimal health.
- Promoted a safe environment for patients through regular monitoring of vital signs and reporting any abnormalities to medical staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Maintained accurate records of patient progress, documenting changes in condition or response to treatment interventions.
- Developed strong relationships with patients'' families, providing guidance on how they could best assist their loved ones throughout the caregiving journey.
- Assisted patients in maintaining personal hygiene through regular bed baths or showers according to individual preferences.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained strong connections within caregiver community to gain continuous knowledge.
Education
N/A -
Dillard High School
Fort Lauderdale06.2017
Skills
- Customer service
- Conflict resolution
- Call escalation
- Customer feedback
- Communication skills
- Time management
- Problem solving
- Adaptability
- Payment processing
- Customer satisfaction measurement
- Order processing
- POS systems expert
Timeline
Customer Service Representative
Hms Host
08.2020 - Current
Care Assistant
Poets Walk
01.2017 - 03.2020
N/A -
Dillard High School
Similar Profiles
HARMANDEEP KAURHARMANDEEP KAUR
CASHER at HMS Host InternationalCASHER at HMS Host International
Kamaldeep Kaur GrewalKamaldeep Kaur Grewal
Baker at HMS Host Bake ShopBaker at HMS Host Bake Shop
Samantha BleserSamantha Bleser
Barista at HMS HostBarista at HMS Host