Javon Leach
Linden,NJ
Summary
Highly productive and performance oriented with solid history focused on delivering quality service to customers and guests. Contributed to sales and business plans. Enforce internal controls, policies, and procedures consistently according to my employers standards and regulations. Dedicated to providing quality care for ultimate customer satisfaction and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry.
Overview
15
15
years of professional experience
Work History
Manager Trainee
The Hertz Corporation
Union, NJ
04.2023 - 05.2024
- Maintained accurate records of rental cars including customer information, vehicle condition, fuel levels and daily transactions.
- Provided exceptional customer service to ensure customers had a pleasant experience with their rental car.
- Conducted regular vehicle inspections to ensure safety regulations were met and vehicles were properly maintained.
- Implemented cost-saving strategies to optimize operational budgeting for the rental car department.
- Prepared detailed reports on all aspects of the rental car business including sales, profits and inventory levels.
- Trained new employees on proper use of equipment, policies and procedures within the department.
- Inspected returned vehicles for damage or missing items before finalizing paperwork with customers.
- Investigated any issues regarding billing discrepancies or fraudulent charges made by customers.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Coordinated with other departments within the organization such as maintenance and sales teams.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Answered telephones to assist customers and resolve issues.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Ensured that all safety regulations were followed when handling vehicles.
Delivery Driver
Uber Eats / Doordash
, NJ
10.2020 - 03.2023
- Delivered food orders to customers in a timely manner.
- Ensured that the correct order was delivered to the customer.
- Maintained cleanliness of vehicle interior and exterior.
- Answered customer inquiries regarding menu items, prices and availability.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Utilized GPS navigation systems to find most efficient routes for deliveries.
- Adhered to local traffic laws at all times while delivering orders to customers.
- Contacted customers if there were delays in delivery due to traffic or other issues.
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Delivered fresh food to customers across local area.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Manager
The Swan Hotel
Linden, NJ
07.2019 - 09.2020
- Developed and implemented hotel policies and procedures.
- Assigned duties and monitored performance of all employees in the hotel.
- Handled guest complaints professionally and efficiently.
- Ensured that guests received prompt, courteous attention throughout their stay.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Oversaw daily housekeeping operations to ensure cleanliness of guest rooms and public areas.
- Managed budgeting processes including forecasting revenues and expenses for the hotel.
- Answer the phone to answer all inquiries, make reservations, and also route calls to guest as appropriate
- Describe rooms to potential customers with great enthusiasm and a detailed description
- Check identification to verify identity and proper age requirements for every room and every alcoholic beverage sold
- Perform cash, debit, and credit card transactions and document all transactions.
- Dispatch our drivers for any calls received for the airport, local pick up, or drop off for our guest and flight attendants
- Create room and laundry keys on the computer for our guests
- Count the register and number of rooms sold at the end of my shift to ensure that the cash register is correct and that there are no errors or missing transactions.
Delivery Driver
NEHDS Logistics/ Macy's
Edison, NJ
05.2019 - 07.2019
- Received daily delivery instructions and route assignments from dispatch.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Verified accuracy of items loaded onto truck against shipping documents.
- Rollout the red carpet at every customers home before entering
- Lift up to 200 lbs of furniture and move it into homes. backyards, schools, and other businesses
- Assemble tables, couches, chairs, beds, railings using hand tools and power tools.
- Provide every customer with a checklist once our job is completed and review it with them to make sure we followed all the steps and that we provided them with exceptional customer service
- Use a tablet to communicate with dispatch via app about arrival time, delays, addresses, emergencies, and other inquiries and to stay on schedule
- Drive a 26 ft company box truck for all our deliveries
Bus Operator
Coach USA
Elizabeth, NJ
02.2019 - 03.2019
- Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
- Maintained the cleanliness of buses, including sweeping, mopping, scrubbing and vacuuming interior surfaces.
- Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
- Assessed major bus systems, including brakes, steering and windshield wipers, by conducting routine inspections.
- Provided safe and reliable transportation for passengers to their destinations.
- Enforced fare collection policies by collecting fares from passengers.
- Assisted disabled passengers with boarding and exiting the bus at designated stops.
- Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
Driver
Uber
, NJ
06.2015 - 01.2019
- Pick up and drop off customers to their destinations using a gps system
- Show customers how navigate through the Uber app for updated trip info or to add another stop
- Maintained a minimum 4.8 star rating and provided excellent customer service
- Completed 7,000 lifetime trips with no accidents
Canvasser
Renewal By Anderson
Cranford , New Jersey
01.2015 - 04.2015
- Conducted door-to-door sales canvassing to identify potential customers.
- Identified customer needs and made appropriate product recommendations.
- Maintained accurate records of all visits, including contact information, notes, and follow-up plans.
- Coordinated with other departments to ensure customer satisfaction throughout the sales process.
- Prepared proposals for prospective clients based on their specific requirements.
- Attend weekly meetings based on sales performance and improvements
- Listened to customers to understand needs and put together optimal solutions.
- Finalized paperwork for sales and service policies to lock in new customers.
- Collaborated with team to develop effective, winning sales strategies.
- Explained products and prices to customers, demonstrating use of products.
Service Agent
Enterprise Rent-A-Car
Summit, NJ
04.2014 - 11.2014
- Greeted customers and provided assistance with their inquiries.
- Assisted customers in selecting appropriate car models based on their needs.
- Verified driver's license information and inspected rental documents for accuracy.
- Answered telephones to assist customers and resolve issues.
- Wash and vacuum the vehicles to have the ready for upcoming reservations.
- Drive cars, trucks, suv's, trucks, and sprinter vans, to get maintenance, oil changes, new tires and other services
Floor Technician
Retro Fitness Of Edison
Clark, NJ
08.2013 - 12.2013
- Swept and mopped floors to maintain cleanliness.
- Vacuumed carpets, rugs, and upholstered furniture.
- Moved weights and other objects as necessary for floor maintenance.
- Inspected floors for signs of wear or damage and repaired accordingly.
- Performed regular maintenance on machinery used
- Identified any potential safety hazards around the worksite area.
- Restocked supplies as needed between shifts to ensure adequate supply levels at all times.
- Provided customer service by addressing customer complaints in a timely manner.
Custodian
Linden Board of Education
Linden, New Jersey
07.2009 - 08.2009
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Completing daily logs detailing work performed each day; updating records of supplies used during shifts.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
Education
High School Diploma -
Linden High School
Linden, NJ06-2009
Business Administration and Management
Erie Community College
Buffalo, NYSkills
- Financial records analysis
- Business Development
- Operations Management
- Team Leadership
- Cost Control
- Multitasking
- Problem-Solving
- Data Entry
- Microsoft Office
- Revenue Growth
Timeline
Manager Trainee
The Hertz Corporation
04.2023 - 05.2024
Delivery Driver
Uber Eats / Doordash
10.2020 - 03.2023
Manager
The Swan Hotel
07.2019 - 09.2020
Delivery Driver
NEHDS Logistics/ Macy's
05.2019 - 07.2019
Bus Operator
Coach USA
02.2019 - 03.2019
Driver
Uber
06.2015 - 01.2019
Canvasser
Renewal By Anderson
01.2015 - 04.2015
Service Agent
Enterprise Rent-A-Car
04.2014 - 11.2014
Floor Technician
Retro Fitness Of Edison
08.2013 - 12.2013
Custodian
Linden Board of Education
07.2009 - 08.2009
High School Diploma -
Linden High School
Business Administration and Management
Erie Community College