JAVON Lowe - Guyton

• Provided backup support during peak periods or staff shortages to ensure seamless service delivery to over 45 clients at all times.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
• Met customer call guidelines for service levels, handle time and productivity.
• Educated customers about billing, payment processing and support policies and procedures.
• Identified and resolved discrepancies and errors in customer accounts.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
• Facilitated cross-departmental data integration, enhancing overall data coherence and utility.
• Evaluated large datasets for quality and accuracy.
• Provided training to team members on best practices for maintaining optimal levels of data accuracy and consistency.
• Streamlined item intake process with detailed documentation and data entry.
• Documented patient information and performed data entry procedures with accuracy and efficiency.
• Corrected data entry errors to prevent duplication or data degradation.
• Boosted productivity by leveraging advanced software tools for efficient data entry and analysis.
• Managed over 80 calls high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Ensured compliance with regulatory standards and guidelines by maintaining up-to-date knowledge of industry policies and mandates.

• Provided both emergency and standard medical care to Providers/ Nurse personnel by conducting verbal and physical exams and administering appropriate treatment.
• Developed health plans to over 40 patients to improve overall health or recover from injuries and illnesses.
• Ordered and executed diagnostic tests and analyzed diagnostic images to further investigate patient conditions in neurosurgical practice setting.
• Conducted thorough assessments to identify individual patient needs, ensuring accurate diagnoses and appropriate treatment options.
• Facilitated support group sessions for patients dealing with chronic conditions, fostering community and enhancing coping skills.

• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
• Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
• Collaborated with team members to identify areas for improvement in customer service processes, implementing changes as needed.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
• Met customer over 50 call guidelines for service levels, handle time and productivity.