JAVON Lowe - Guyton

• Increased first-call resolution rates by attentively listening to customers' needs and providing accurate information.
• Established rapport with customers, leading to long-term relationships and increased repeat business.
• Resolved customer service issues using company processes and policies, providing timely updates to customers.
• Managed difficult conversations with compassion and professionalism, effectively deescalating tense situations.
• Ensured compliance with HIPAA regulations while handling sensitive patient information, safeguarding client privacy.
• Maintained confidential patient, employee, and company information in compliance with regulatory requirements.
• Assisted team during peak hours to ensure efficient service delivery. to maintain efficient workflow. during peak periods to ensure seamless service delivery.

• Managed a high volume of calls daily while maintaining composure and delivering exceptional service.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Placed outbound customer service calls to follow up on issues, fostering customer satisfaction and relationship building.
• Collaborated with other departments to deliver comprehensive support for customers, improving overall service experience.
• Streamlined item intake process through detailed documentation and data entry, increasing accuracy and reducing processing time.

• Conducted thorough assessments to identify individual patient needs, leading to accurate diagnoses and tailored care.
• Provided emergency and standard medical care by conducting verbal and physical exams and administering treatment.
• Developed personalized health plans to enhance overall health and support recovery from illnesses.
• Facilitated support group sessions for patients with chronic conditions, fostering community and improving patient engagement.
• Ensured compliance with regulatory standards by maintaining up-to-date knowledge of industry policies.

• Increased first-call resolution rates by carefully listening to customers' needs and providing accurate information.
• Enhanced patient satisfaction by addressing and resolving healthcare-related inquiries promptly, fostering trust and loyalty.
• Collaborated with team members to pinpoint specific areas for improvement in customer service processes, enhancing overall service quality.
• Streamlined appointment scheduling processes with advanced software tools, reducing wait times and improving customer experience.
• Ensured compliance with HIPAA regulations when handling sensitive patient information.

• Minor: Science

• Relevant Coursework: [benefits/ insurance ] & coding & administered treatments/ health care
• 2.6 GPA
• Minor: Science

2.8 GPA

• Extracurricular Activities: basketball, flags, majorette
• Elected to [student counsel attendee] for Junior Achievement in 1996-1997