Javon Moss
Orange City,FL
Summary
Results-driven Sales Expert bringing 15+ years of experience in product development, promotion, and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting, and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives while simultaneously building relationships for new network opportunities.
Overview
30
30
years of professional experience
Work History
FOH Service Professional
F&D Prime
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Realtor
Orlando
11.2019 - Current
- Managed real estate transactions from initiation to closing
- Prepared forms needed for real estate transactions, contracts, deeds, closing statements and leases
- Represented buyers and sellers in major real estate transactions
- Researched and determined competitive market price
- Facilitated closing process on behalf of clients and reviewed parts of contracts to resolve issues prior to closing
- Generated list of properties to meet specific client needs
- Executed marketing efforts via cold calling, postcard mailings and door knocking
- Promoted sales through advertising, open houses, and Multiple Listing Services
- Expanded new business with implementation of networking and marketing strategies and generation of sales collateral
Sales Manager
The Launchpad
07.2020 - 02.2023
- Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
- Performed sales consultations and educated clients on products and services
- Maintained professional network of potential clients and business opportunities
- Achieved company growth and brand development through market expansion and sales
- Established new accounts and serviced existing accounts maintaining professional relationships
- Prospected for new business using databases and other strategies to generate sales
- Delivered sales presentations focused on offerings and unique advantages over competitors
Account Executive
Leads OnDemand
06.2016 - 06.2020
- Utilized CRM to collect, organize and manage sales data and customer information
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity
- Developed sales pipeline by cold calling, canvassing and obtaining referrals
- Prepared sales presentations or proposals to explain product specifications or applications
- Increased profitability within accounts by cross-selling additional products
- Remained up-to-date on emerging industry and product standards and trends to reinvigorate accounts
- Revived dormant accounts by re-establishing relationships with key decision-makers
Entrepreneur
Kidz at Heart Video Games
01.2005 - 05.2015
- Set pricing structures according to market analytics and emerging trends
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies
- Identified operational weaknesses and developed improvement plans to correct problems
- Kept up-to-date on regulatory changes affecting business operations
- Designed business plans, growth models and strategies to achieve ROI and profitable revenues within project time models
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Implemented successful business strategies to increase revenue and target new markets
Sergeant
U.S. Army Active Duty
11.1994 - 09.2004
- Operated and maintained armored vehicles
- Trained, coached, and mentored military units to improve readiness and abilities
- Ordered and sorted supplies and equipment needed for unit activities
- Implemented tactics, procedures, and techniques for defense systems
- Developed improvement plans to strengthen force collaboration and performance
- Oversaw teams planning, implementing and realigning field and base operational strategies
- Reviewed and updated command initiatives and directives
- Directed collection and organization of field intelligence and combat data to enhance troop safety and operational success
- Suppressed or neutralized enemies using small-arms, light artillery, and weapon guidance
Education
Master of Science - Clinical Psychology
UCF
Orlando, FL05-2014
Skills
- Upselling strategies
- Industry expertise
- Complaint resolution
- Relationship building
- Strong organizational skills
- Collaboration and communication
- Service support
- Time management
- Team leadership
- Sales proficiency
Timeline
FOH Service Professional
F&D Prime
03.2023 - Current
Sales Manager
The Launchpad
07.2020 - 02.2023
Realtor
Orlando
11.2019 - Current
Account Executive
Leads OnDemand
06.2016 - 06.2020
Entrepreneur
Kidz at Heart Video Games
01.2005 - 05.2015
Sergeant
U.S. Army Active Duty
11.1994 - 09.2004
Master of Science - Clinical Psychology
UCF