Javon Pierce
Baltimore,MD
Summary
Results-driven professional with experience in fast-paced environments, skilled in prioritizing tasks and ensuring smooth operations. Expertise in building positive customer relationships through effective communication and personalized product recommendations. Proven ability to lead teams and support partners, while quickly adapting to new challenges.
Overview
11
11
years of professional experience
Work History
Barista
Starbucks
Baltimore, MD
01.2023 - Current
- Prepare a variety of products accurately and efficiently while maintaining a high quality in a fast paced environment.
- Provide efficient customer service by answering questions, resolving concerns, and using de-escalation skills to handle challenging situations professionally while ensuring positive future visitations from customers.
- Utilized communication and adaptability skills to gauge customer preferences and deliver tailored recommendations.
- Led and collaborated with team members to complete tasks and maintain smooth daily operations during busy periods.
Program Participant
YouthWorks Programs — University of Baltimore
Baltimore, MD
01.2022 - 01.2023
- Completed an 8 week cybersecurity program covering digital safety, cybersecurity awareness, and online threats. Learned basic techniques and knowledge pertaining to cyber defense, and methods of attack.
- Completed 8-week coding and game development program, learning programming concepts and applying them to game-related projects using Unity.
- Completed a 5 week dual enrollment entrepreneurship program focused on generating positive revenue business ideas, complex problem solving, and practicing leading a team effectively.
Community Volunteer
Mother Seton School & Community Organizations
Baltimore, MD
01.2016 - 01.2020
- Facilitated community engagement through events, food distribution, and neighborhood improvement projects.
- Collaborated with students on various projects, staff, volunteers, and community members to complete projects effectively.
- Facilitated event setup, organization, and cleanup to ensure smooth execution.
Education
Towson State University - Computer Science
Towson State University
Baltimore, MDSkills
- Programming: Basic Java, C
- Cybersecurity: Cybersecurity Concepts, Threat Mitigation, knowledge of methods of attacks and defense
- Customer Service & Engagement
- Positive Sales pitching & Product Recommendations
- Cash Handling
- Problem-Solving
- Teamwork & Collaboration
- Leadership & Team Support
- Fast-Paced Work Environments
- Adaptability
- De-escalation
- Communication
Timeline
Barista
Starbucks
01.2023 - Current
Program Participant
YouthWorks Programs — University of Baltimore
01.2022 - 01.2023
Community Volunteer
Mother Seton School & Community Organizations
01.2016 - 01.2020
Towson State University - Computer Science
Towson State University