Summary
Overview
Work History
Education
Skills
References
Timeline
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Javon Scott

District Heights,MD

Summary

Dynamic server with extensive experience at Olive Garden, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and suggestive selling. Recognized for training new employees and maintaining high cleanliness standards, ensuring a welcoming dining environment. Committed to delivering exceptional dining experiences in high-volume settings.

Overview

6
6
years of professional experience

Work History

Server

Olive Garden
Capitol Heights, MD
09.2024 - Current
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Assisted in training new servers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Delivered food orders promptly and courteously.
  • Trained new employees on restaurant procedures and plating techniques.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Security Officer

BEST gardawrld security
District Heights, MD
05.2024 - Current
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Coordinated with law enforcement and emergency responders during incidents and emergencies.
  • Explained security protocols to employees and guests to promote readiness for emergency situations.

Security Officer

officer mac nightlife
District Heights, MD
05.2023 - Current
  • Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
  • Operated communication systems between officers stationed throughout the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Monitored security cameras to identify and respond to suspicious activity.
  • Warned persons of rule infractions or violations and evicted violators from premises.

Team Member

Lukes Lobster
Washington, MD
01.2024 - 12.2024
  • Participated in training sessions for new employees when needed.
  • Implemented strategies to take advantage of new opportunities.
  • Collaborated with team members to achieve daily goals.
  • Identified opportunities for process improvements within the department.
  • Assisted customers with product selection and ordering process.

Server

Ruby Tuesday
Largo, MD
03.2019 - 10.2024
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Server

Outback Steakhouse
Largo, MD
07.2023 - 01.2024
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Provided exceptional service to high volume of daily customers.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

Warehouse Worker

Nordstrom Rack
Upper Marlboro, MD
02.2021 - 12.2023
  • Followed organizational procedures to stack and store cargo in transit sheds, ship holds and warehouses.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Assisted in packaging and labeling of products for shipment.
  • Packaged items carefully using protective materials like bubble wrap or foam sheets.
  • Performed cycle counts to maintain accurate inventory records.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Assembled orders according to customer requests.
  • Inspected incoming shipments for damage or discrepancies.

Construction Worker

Davis And Sons Construction
Washington, DC
01.2019 - 09.2023
  • Positioned, aligned or sealed concrete wall sections or pipes.
  • Cleaned job sites daily removing debris, dirt and hazardous materials safely.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Worked effectively in team environments to make the workplace more productive.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.

Team Member

Popeyes
Capitol Heights, MD
02.2019 - 12.2021
  • Participated in training sessions for new employees when needed.
  • Collaborated with team members to achieve project milestones within set deadlines.
  • Participated in regular training sessions to improve product knowledge and service skills.
  • Analyzed key performance indicators to identify effective strategies.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Conducted testing of software and systems to ensure quality and reliability.

Education

High School Diploma -

Henry A. Wise High School
Upper Marlboro, MD
03-2020

Skills

  • Customer service
  • Food safety
  • POS operation
  • Order taking
  • Menu knowledge
  • Employee training
  • Cash handling
  • Sales promotion
  • Team collaboration
  • Conflict resolution
  • Time management
  • Health regulations
  • Attention to detail
  • Effective communication
  • Cleanliness standards
  • Order delivery practices
  • Food inspection
  • Task prioritization
  • Responsible beverage service
  • High volume dining
  • Guest seating
  • Guest engagement
  • Food running
  • Suggestive selling
  • Food spoilage prevention
  • Food safety practices
  • Point of sale (POS) system operations
  • Table setting knowledge
  • Safe food handling
  • Dish preparation
  • Liquor, wine, and food service
  • Quality control
  • Table setting
  • Strong work ethic
  • Customer feedback management
  • Table resetting

References

References available upon request.

Timeline

Server

Olive Garden
09.2024 - Current

Security Officer

BEST gardawrld security
05.2024 - Current

Team Member

Lukes Lobster
01.2024 - 12.2024

Server

Outback Steakhouse
07.2023 - 01.2024

Security Officer

officer mac nightlife
05.2023 - Current

Warehouse Worker

Nordstrom Rack
02.2021 - 12.2023

Server

Ruby Tuesday
03.2019 - 10.2024

Team Member

Popeyes
02.2019 - 12.2021

Construction Worker

Davis And Sons Construction
01.2019 - 09.2023

High School Diploma -

Henry A. Wise High School

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