Lilly Dean
Augusta,GA
Summary
I'm an organized receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. I excel in environments requiring the ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
5
5
years of professional experience
Work History
Receptionist
Rockford Urological Associates
Loves Park, IL
12.2024 - Current
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
Front Desk Receptionist
Value Eyewear
Loves Park, IL
05.2020 - 08.2022
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Updated customer information in databases regularly to ensure accuracy of records.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled payment processing and provided customers with receipts and proper bills and change.
Skills
- Document management
- Database management
- Confidentiality compliance
- Customer relationship management
- Appointment scheduling
- Office administration
- Attention to detail
- Team collaboration
- Problem resolution
- Time management
- Greeting and seating clients
- Scheduling
- Telephone skills
- Documentation and reporting
- Certified Microsoft office specialist
- Phone etiquette
- File management
- Mail handling
References
References available upon request.
Timeline
Receptionist
Rockford Urological Associates
12.2024 - Current
Front Desk Receptionist
Value Eyewear
05.2020 - 08.2022
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