Summary
Overview
Work History
Education
Skills
Timeline
Generic

Javone HooksByrd

3931 Waterhouse Drive,TX

Summary

Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.

Overview

31
31
years of professional experience

Work History

Towing Operator

Anointed Towing & Recovery
Dallas, TX
11.2001 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
  • Fastened chains, straps, covers and binders to secure load during transit.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • 40 HOURS PLUS

Collections Specialist

Citi Group Marketing
Irving, TX
05.2004 - 11.2009
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Counseled debtors on payment options and arranged installment agreements.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Used skip tracing and other techniques to locate debtors.

  • 40 HOURS PLUS

Front Desk Receptionist

Turnkey Boys & Girls Club (VOLUNTEER)
Dallas, TX
04.1995 - 01.2002
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Monitored office supplies by checking inventory and placing orders.
  • 32 HOURS PLUS

Education

High School Diploma -

Cear Hill High
Cedar Hill, TX
05.2001

Skills

  • Load Inspection
  • Pallet Disassembly and Assembly
  • Roadside Assistance
  • Service Records

Timeline

Collections Specialist

Citi Group Marketing
05.2004 - 11.2009

Towing Operator

Anointed Towing & Recovery
11.2001 - Current

Front Desk Receptionist

Turnkey Boys & Girls Club (VOLUNTEER)
04.1995 - 01.2002

High School Diploma -

Cear Hill High

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Javone HooksByrd