Javonna Buggs
Murfreesboro,TN
Summary
In my search for new creative endeavors, I was thrilled to find the opening with your company. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Clinical Shift Coordinator
Baptist Trinity Home Health
Memphis, TN
02.2022 - Current
- MANAGED CREW SCHEDULES WHILE ADHERING TO CONTRACTUAL RESTRICTIONS
- WORKED WITH SUPERVISORS AND TEAM MEMBERS TO UNDERSTAND SUPPLY NEEDS AND BRING
- LEVELS WITHIN DESIRED TOLERANCES
- REALIGNED PRODUCTION SCHEDULES TO FACTOR IN CHANGING CONDITIONS SUCH AS MATERIALS,
- SHORTAGES, AND EVOLVING DESIGNS
- ENTERED DAILY DATA IN COMPUTER SYSTEMS AND DOCUMENTED OFFICE ACTIVITIES
- TECHNICAL SUPPORT
- CALL CENTER MULTI-LINE USE
- INSURANCE VERIFICATION
- NIKE
- Collected, analyzed and organized patient care data for unit.
- Kept staff in compliance with regulatory standards.
- Oversaw documentation of key critical elements for patient care and national patient safety goals.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Developed strategies to reduce costs, streamline work processes and improve and grow services.
CUSTOMER SERVICE
Nike Corporation
Memphis, TN
12.2020 - 11.2021
- PROCESSINGS ORDERS
- DELIVERING EXCELLENT CUSTOMER CARE
- TROUBLE SHOOTING
- CALL REPRESENTATIVE
- Created and implemented standard operating procedures for records handling.
- Managed [Number] calendars to strategically coordinate meetings, appointments and events.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
CUSTOMER SERVICE
IQOR
Collierville, TN
08.2017 - 12.2020
- ON ALL APPLICATION SOFTWARE
- TROUBLE SHOOTING THE PRODUCTS TO MEET TECH REQUIREMENT
- Created and implemented standard operating procedures for records handling.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
- Compiled reports for program leaders.
FRONT DESK REPRESENTATIVE
Grand Junction Clinical
Grand Junction, TN
05.2014 - 08.2017
- GRAND JUNCTION URGENT CARE CLINIC, -LINES
- FRONT OFFICE ERRANDS
- APPOINTMENT SCHEDULING
- GREETING CUSTOMERS AND GUEST
- ACCEPTING DELIVERIES
- MAINTAINING FILES
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collected room deposits, fees and payments.
Education
DIPLOMA -
MIDDLETON HIGH SCHOOL
Middleton, TN 08.2010 - 05.2014
Career Readiness Certificate -Silver (2 years - undefined
Insurance Billing - undefined
Microsoft Word (1 year - undefined
Skills
Medication dispensing
Multidisciplinary team collaboration
Occupancy strategies
Inventory and restocking
Accreditation coordination
Training and mentoring
Patient education and counseling
Team Building
Sales expertise
Strategic sales knowledge
Technical Support
Order fulfillment
Key holder experience
Creative problem solving
Administrative support
CRM
Certification
Osha Certified forklift operator
Timeline
Clinical Shift Coordinator
Baptist Trinity Home Health
02.2022 - Current
CUSTOMER SERVICE
Nike Corporation
12.2020 - 11.2021
CUSTOMER SERVICE
IQOR
08.2017 - 12.2020
FRONT DESK REPRESENTATIVE
Grand Junction Clinical
05.2014 - 08.2017
DIPLOMA -
MIDDLETON HIGH SCHOOL
08.2010 - 05.2014