Javonna Chester
Lake Wales
Summary
I Am Compassionate Support Professional with a proven track record, enhancing client independence through individualized care plans and effective medication administration. Skilled in vital signs monitoring and emergency response, I excel in team collaboration and communication, ensuring client safety and dignity while promoting quality of life for individuals with disabilities. I also possess skills for customer service. Equipping your company with me as an employee means you will have a dedicated, goal achieving, punctual employee.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Monarch
09.2022 - 11.2025
- Supported individuals with daily living activities to enhance independence and quality of life.
- Implemented individualized care plans to meet unique needs of clients effectively.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Collaborated with multidisciplinary teams to ensure comprehensive support for clients.
- Facilitated recreational activities that promoted social interaction and skill development.
Home Health Aide
Atlantic Home Staffing
02.2022 - 01.2023
- Provided personalized care to clients, enhancing daily living activities and promoting comfort.
- Assisted clients with mobility, ensuring safety and independence during transfers and ambulation.
- Administered medications according to physician instructions, ensuring adherence to care plans.
- Monitored vital signs and reported changes to healthcare professionals for timely interventions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
Customer Service Representative
WUG
01.2020 - 02.2022
- Resolved customer inquiries through effective communication and active listening techniques.
- Managed high-volume calls while maintaining a positive and professional demeanor.
- Collaborated with team members to streamline processes and improve service delivery.
- Developed comprehensive knowledge of product offerings to assist customers effectively.
- Collaborated with cross-functional teams to address systemic issues impacting customer experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Diploma -
Lake Wales Senior High School
05-2020
Skills
- Individualized care plans
- Medication administration
- Vital signs monitoring
- Client safety compliance
- High-volume call management
- Customer inquiry resolution
- Effective communication techniques
- Team collaboration skills
- Emergency response techniques
- First aid and safety
- Direct patient care
- Disability awareness
- Client transportation
Timeline
Direct Support Professional
Monarch
09.2022 - 11.2025
Home Health Aide
Atlantic Home Staffing
02.2022 - 01.2023
Customer Service Representative
WUG
01.2020 - 02.2022
High School Diploma -
Lake Wales Senior High School