Javonna Thomas
Ellicott City,MD
Summary
Proven healthcare professional with a demonstrated ability to enhance patient satisfaction and streamline clinic operations. Successfully contributed to The Arc of Central Chesapeake Region by implementing effective clinical documentation practices and ensuring patient confidentiality. Highly skilled in behavioral management and collaborative problem-solving, resulting in improved patient care and operational efficiency. Known for implementing innovative outreach and administration strategies that have led to significant advancements in patient care and overall clinic performance.
Overview
7
7
years of professional experience
Work History
Clinical Support Coordinator
The Arc of Central Chesapeake Region
10.2023 - Current
- Received and reviewed inpatient and outpatient reports.
- Coordinated appointment scheduling for optimal time management while accommodating urgent or emergency cases as needed.
- Organized outreach events, promoting awareness of the clinic''s services and fostering relationships with community partners to expand patient access.
- Coordinated high-cost, high-risk and high-utilization cases.
- Improved patient satisfaction by addressing concerns promptly, providing compassionate assistance, and advocating on their behalf when necessary.
Community Outreach Coordinator
The Arc of Central Chesapeake Region
01.2022 - 11.2023
- Served as a liaison between the organization and key stakeholders, fostering trust through open communication and transparent decision-making processes.
- Advocated for underrepresented populations within the community, ensuring their voices were heard when shaping organizational policies or planning new programs.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
- Maintained an up-to-date knowledge of best practices in community outreach, regularly attending professional development workshops and networking events to stay informed about new strategies or tools that could enhance program impact.
Patient Coordinator
Woolf Eye Clinic
03.2020 - 01.2022
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Receptionist Administrator
Sheehy Nissan Glen Burnie
01.2018 - 03.2020
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV06-2011
Skills
- Clinical Documentation
- Patient confidentiality
- Healthcare industry understanding
- Data entry proficiency
- Insurance Verification
- Clinical assessment
- Healthcare administration
- Restorative Practices
- Emotional Regulation
- Collaborative Problem-Solving
- Autism Spectrum Disorder Knowledge
- Behavioral Management
Accomplishments
- Earned "The Residence of Anne Arundel County Executive Citation" in 2023 for exceptional leadership and the ability to go above and beyond for the overall success of the company.
Timeline
Clinical Support Coordinator
The Arc of Central Chesapeake Region
10.2023 - Current
Community Outreach Coordinator
The Arc of Central Chesapeake Region
01.2022 - 11.2023
Patient Coordinator
Woolf Eye Clinic
03.2020 - 01.2022
Receptionist Administrator
Sheehy Nissan Glen Burnie
01.2018 - 03.2020
High School Diploma -
Cheyenne High School
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