Javonna Townsend
Sachse
Summary
Overall having almost 10 years of customer service experience working at call centers, security, retail, and more deep down i've always wanted to serve in a different way i recently received my BLS certification and my CNA License and i'm currently looking for entry level CNA/PCT positions. Im a quick learner, i work well with a team as well as independently , i also have experience supervising others. I pay special attention to detail. In my role as a CNA/PCT i believe being patient caring and making sure patients are safe is most important. I look forward to working alongside a great team.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Supervisor
BH2.0
12.2024 - 05.2025
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Answered product questions and assisted customers in selection and checkout.
- Boosted sales performance with targeted marketing strategies and in-store promotions.
Security Officer (Overnight)
Altamonte Mall
11.2023 - 12.2024
- Maintained a visible presence that enforced safety and security, while monitoring and preventing intrusion & damage.
- Monitored switchboard during non-business hours, noting messages, & providing information.
- Promptly responding to alarms and rendering immediate assistance to law enforcement.
- Provided accurate/detailed written reports on property damage, etc.
- Granted access to areas based on proper identification & kept accurate of staff & visitors in/out times.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Security Officer
Dr. Phillips Center
02.2022 - 11.2023
- Severed as 1st Point of contact to the public, using tact & professionalism as guiding principles.
- Remained vigilant & monitored entrances/ exits for suspicious or unauthorized activity within premises to guard against theft.
- Provided a visible presence that enforces safety & security, while monitoring and preventing intrusion, damage, hazards and breeches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative (Work From Home)
Apple Goldman Sachs
03.2020 - 10.2020
- Answered 200 (avg.) calls per day exceeding quota by 10%
- Provided direct customer support with a professional, kind, and patient attitude
- Proactively retained over 45 company products and services
- Completed customer insight reports and insert over 10,000 units of sensitive data
- Concentrix
Product Support Customer Service Representative
H&R Block
01.2020 - 03.2020
- Applied problem solving skills to resolve customer inquiries and disputes, and escalated using appropriate channels when necessary.
- Provided excellent customer as well as technical and Product support.
- Listened, determined, and resolved technical issues guiding users through step-by-step solutions.
- Respectfully addressed all customers complaints, escalating to management when necessary.
- Concentrix
Education
GED -
Workforce Academy
Orlando, FL02-2019
Skills
- Well Organized
- Computer Skills
- Excel
- Power Point
- Microsoft Word
- Punctual
- Integral
- Honest
- Leadership
- High Achiever
- Rapid and Adaptive
- Effective cross functional communicator
- Solution oriented professional
- Multitasking and organization
- Staff supervision
- Customer service
- Inventory management
- Store opening and closing
- Sales strategies
- Employee training
Certification
- BLS Certification
- CNA LICENSE
Timeline
Store Supervisor
BH2.0
12.2024 - 05.2025
Security Officer (Overnight)
Altamonte Mall
11.2023 - 12.2024
Security Officer
Dr. Phillips Center
02.2022 - 11.2023
Customer Service Representative (Work From Home)
Apple Goldman Sachs
03.2020 - 10.2020
Product Support Customer Service Representative
H&R Block
01.2020 - 03.2020
GED -
Workforce Academy