Javonne Smith
Jacksonville,FL
Summary
Offering strong communication and interpersonal skills, with passion for customer service and keen interest in learning and development. Brings ability to quickly grasp new concepts and apply problem-solving skills effectively. Ready to use and develop communication and customer service skills in [Desired Position] role.
Overview
8
8
years of professional experience
Work History
Mobile Technician
Duval Ford
01.2024 - 02.2025
- Diagnosed and repaired various mobile vehicle systems to ensure optimal performance.
- Performed routine maintenance tasks, including oil changes and tire rotations, independently.
- Utilized diagnostic tools and software to identify vehicle issues efficiently.
- Communicated effectively with customers regarding service recommendations and repairs needed.
- Assisted in training new technicians on standard operating procedures and safety protocols.
- Maintained accurate records of services performed to ensure compliance with company standards.
- Implemented best practices for vehicle inspections, improving reliability of service delivery.
- Delivered exceptional customer service through clear communication and empathy during challenging situations.
- Enhanced customer satisfaction by providing timely and efficient mobile device repairs.
- Implemented strict quality control measures to ensure all repairs met company standards before returning devices to customers.
- Developed customized solutions when standard fixes were insufficient, showcasing adaptability in problem-solving capabilities.
Crew Member
Mcdonalds
03.2023 - 12.2023
- Provided exceptional customer service, ensuring satisfaction and resolving inquiries efficiently.
- Operated kitchen equipment, adhering to safety and quality standards during food preparation.
- Maintained cleanliness and organization of workstations to promote a hygienic environment.
- Assisted in training new crew members on procedures and best practices for operational efficiency.
- Collaborated with team members to achieve daily sales targets while maintaining service speed.
- Monitored inventory levels, alerting management to shortages or discrepancies proactively.
- Implemented process improvements that enhanced workflow efficiency during peak hours.
- Delivered consistent product quality by following standardized recipes and presentation guidelines.
- Worked front counter, drive-thru and other areas.
Lube Technician
Coggin Chevy at the Avenues
11.2022 - 12.2023
- Performed oil changes and fluid top-offs efficiently, ensuring vehicle reliability and customer satisfaction.
- Conducted thorough inspections of lubrication systems to identify potential issues and recommend necessary repairs.
- Maintained cleanliness and organization of work area to adhere to safety standards and enhance operational efficiency.
- Assisted in training new technicians on equipment usage and standard operating procedures for optimal performance.
- Utilized diagnostic tools to assess vehicle conditions, enhancing service accuracy and customer trust in recommendations.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Crew Member
Sonic DriveIn
08.2022 - 10.2022
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
Lube Technician
AutoNation Ford Lincoln
08.2022 - 10.2022
- Performed routine oil changes and fluid top-offs efficiently.
- Conducted thorough vehicle inspections to identify maintenance needs.
- Maintained cleanliness of work area and adhered to safety protocols consistently.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Recommended additional services based on vehicle inspection findings, helping customers stay proactive about their car care needs.
- Kept detailed records of all services performed on customer vehicles for future reference and warranty purposes.
- Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
- Stayed current on industry trends and new products, attending relevant training sessions to enhance skills and knowledge.
Car Detailer
Mathews Nissan
08.2020 - 07.2022
- Conducted thorough exterior and interior vehicle cleaning using industry-standard tools and techniques.
- Applied wax and polish to enhance vehicle appearance and protect surfaces from environmental damage.
- Inspected vehicles for damages, identifying areas needing repair or detailing services to maintain quality standards.
- Collaborated with service department to ensure timely completion of detailing tasks aligned with customer expectations.
- Trained new team members on proper detailing techniques and safety protocols to uphold operational efficiency.
- Implemented inventory management practices for cleaning supplies, ensuring availability while minimizing waste.
- Maintained a clean and organized work environment, adhering to safety regulations and company policies consistently.
Machine Operator
Grupo
02.2019 - 07.2020
- Operated machinery to ensure optimal production efficiency and quality standards.
- Conducted routine maintenance checks on equipment to minimize downtime.
- Loaded and unloaded materials, maintaining organization in the work area.
- Monitored production processes, identifying issues and implementing corrective actions.
- Trained new operators on safety protocols and machine operation procedures.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
Machine Operator
Hankook Tire Company
02.2018 - 01.2019
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
Machine Operator
Rainbow
03.2017 - 12.2018
- Operated machinery to assemble components in compliance with safety standards.
- Conducted quality inspections to ensure product specifications met operational guidelines.
- Trained new operators on equipment functions and assembly techniques, enhancing team performance.
- Maintained clean and organized workspace to uphold safety regulations and operational efficiency.
- Operated machining equipment safely with team of operators.
Education
High School Diploma -
Howard High School
Ellicott City, MD05-2013
Skills
- Mobile networking
- Device diagnostics
- System updates
Timeline
Mobile Technician
Duval Ford
01.2024 - 02.2025
Crew Member
Mcdonalds
03.2023 - 12.2023
Lube Technician
Coggin Chevy at the Avenues
11.2022 - 12.2023
Crew Member
Sonic DriveIn
08.2022 - 10.2022
Lube Technician
AutoNation Ford Lincoln
08.2022 - 10.2022
Car Detailer
Mathews Nissan
08.2020 - 07.2022
Machine Operator
Grupo
02.2019 - 07.2020
Machine Operator
Hankook Tire Company
02.2018 - 01.2019
Machine Operator
Rainbow
03.2017 - 12.2018
High School Diploma -
Howard High School