Javonne Willliams
Overview
10
10
years of professional experience
1
1
Certification
Work History
Trainer
Perry's Steakhouse & Grille
03.2017 - 05.2021
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Recruited and trained [Number] new members of guest service team.
- Handled over [Number] daily clients, switching between classes flawlessly and maintaining positive attitude.
Customer Care Agent
Asurion Call Center
01.2017 - 12.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved concerns with products or services to help with retention and drive sales.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
Trainer
Saltgrass Steakhouse
04.2012 - 02.2016
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Gathered and organized supplementary material to support structured lessons.
- Identified and solved internal problems related to employee turnover by revamping training approaches.
- Eliminated process gaps by implementing new methods of standardized training.
- Handled over [Number] daily clients, switching between classes flawlessly and maintaining positive attitude.
- Employed job analysis in accordance with principles of instructional design to create effective training programs.
Education
Associate of Arts -
Texas A&M University
College Station, TX06.2010
Skills
- Instructor Selection
- Microsoft Access
- Microsoft Project
- Microsoft Outlook
- Role Playing
- Google Drive
- Course Materials Development
- Employee Interviewing
- Training Video Production
- Apple Final Cut Pro
- Microsoft Office
- Course Optimization
- Course Planning
Certification
professional anxiety coach
Timeline
Trainer
Perry's Steakhouse & Grille
03.2017 - 05.2021
Customer Care Agent
Asurion Call Center
01.2017 - 12.2018
Trainer
Saltgrass Steakhouse
04.2012 - 02.2016
Associate of Arts -
Texas A&M University
Similar Profiles
Kayleigh DanielKayleigh Daniel
Lead Server, Head Trainer, Key Shift Manager at Perry's Steakhouse & GrilleLead Server, Head Trainer, Key Shift Manager at Perry's Steakhouse & Grille
Tina PhanTina Phan
Accounts Payable Specialist at Perry's Steakhouse & GrilleAccounts Payable Specialist at Perry's Steakhouse & Grille
Hope ValleryHope Vallery
Fine Dining Server at Perry's Steakhouse & GrilleFine Dining Server at Perry's Steakhouse & Grille
Shaina TorabiShaina Torabi
Restaurant Hostess at Perry's Steakhouse & GrilleRestaurant Hostess at Perry's Steakhouse & Grille
Lavanya BalajiLavanya Balaji
Trainer at Docudigital Solutions Private LimitedTrainer at Docudigital Solutions Private Limited