Reading
Ja’Vonnia Smith
Newark,NJ
Summary
As a Customer Service Representative, I bring a wealth of skills in oral and written communication, active listening, and analytical problem-solving. My approach focuses on enhancing customer experiences through service-oriented behaviors, keen understanding of customer desires, and providing tailored solutions to foster loyalty. I am deeply committed to promoting enduring customer satisfaction by delivering top-quality service and unparalleled support. My proficiency extends to customer service best practices and related strategies, positioning me well to excel in any management or lead position going forward.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Phillips-Van Heusen Corporation
2020.10 - Current
- Improved Customer Satisfaction
- Provide customized selection of merchandise based on individual needs
- Provide support to customers regarding online sales and technical issues
- Aided in return processes
- Assisted customers with payment issues, refunds, discounts and calculations
- Monitored inventory for products in-store and online.
- Handled customer inquiries and suggestions courteously and professionally via phone,chat and email.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Associate
Tony’s Health food Store
2020.02 - 2020.03
- Customer Service
- Assisted individuals in procuring products based on their personal health goals
- Advocated for products that would be beneficial to their individual goals
- Inventory Management
- Developed service strategies
- Maintained loyal and long-term customer relationships through effective account management.
- Greeted customers and offered assistance for increased customer satisfaction.
- Provided product price information to customers.
- Maintained relationships with customers to maximize sales opportunities.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Associates in Liberal Arts and Sciences -
08.2022
Regents Diploma -
06.2017
Skills
- Problem-solving Abilities
- Active Listening
- Time Management
- Technical Support
- Complaint Handling
- Collaboration
- Customer Relations
- Staff Training
- Sales Expertise
- Account Management
- Typing Proficiency
- Computer Proficiency
- Managing Multiple Tasks
- Recordkeeping Strengths
- Multi-Line Phone Talent
- Service Standard Compliance
- Call Center Operations
- Team Development
- Administrative Support
- Customer Service
- Customer and Client Relations
- Telephone Skills
- Verbal and Written Communication
Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Career advancementPersonal development programsWork-life balancePaid sick leaveHealthcare benefitsCompany CultureFlexible work hoursWork from home option401k matchPaid time offInterests
Writing
Art
Timeline
Customer Service Representative - Phillips-Van Heusen Corporation
2020.10 - Current
Associate - Tony’s Health food Store
2020.02 - 2020.03
State University of New York At Delhi - Associates in Liberal Arts and Sciences,
Science Skills Center High School - Regents Diploma,
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