Overview
Work History
Education
Leadership Experience
Certification
Accomplishments
References
Timeline
Generic

Javonnie Knox

Brooklyn

Overview

13
13
years of professional experience
1
1
Certification

Work History

WHEELCHAIR AGENT

GRUPO EULEN/ JFK AIRPORT
Brooklyn
04.2025 - Current
  • Aided customers with TSA checkpoint screenings.
  • Assisted customers with baggage claims.
  • Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
  • Transported individuals requesting wheelchair service to and from desired locations.
  • Communicated with gate agents to coordinate assistance boarding.
  • Greeted customers, answered questions and discussed services.
  • Backed wheelchairs down jetways to safely overcome decline of ramp.
  • Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.

LEAD SERVICE ATTENDENT + INFORMATION CLERK + CUSTOMER SERVICE REPRESENTATIVE + DESK CLERK + TRAIN ANNOUNCER + LEAD USHER/GATEMAN

AMTRAK
New York
01.2012 - 09.2024
  • Assisted Station Manager in scheduling personnel, assigning tasks and monitoring daily operations.
  • Developed strategies to increase customer satisfaction and enhance service quality.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction levels remain high.
  • Managed inventory of supplies and equipment used by the station staff members.
  • Organized meetings with key stakeholders to discuss operational objectives and goals.
  • Ensured compliance with safety regulations and policies at the station premises.
  • Maintained cleanliness and sanitation of all areas, including floors, counters, restrooms, and service stations.
  • Analyzed sales data to determine best selling items and adjust pricing accordingly.
  • Restocked supplies such as napkins, utensils, and condiments when needed.
  • Controlled waste costs through efficient portion control practices.
  • Provided technical assistance to customers with software issues.
  • Provided excellent customer service to customers in person and over the phone.
  • Resolved conflicts between customers or other departments regarding services or products.
  • Answered customer inquiries and provided general information in person, over the phone, and via email.
  • Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
  • Updated guest profiles with contact information and preferences.
  • Created weekly schedules for desk clerks on duty according to occupancy rate of the hotel.
  • Trained new staff members on desk clerk procedures.
  • Maintained cleanliness of lobby area ensuring it was free from clutter.

ACTING STATION MANAGER

AMTRAK
New York
03.2022 - 11.2022
  • Assisted Station Manager in scheduling personnel, assigning tasks and monitoring daily operations.
  • Implemented processes that improved efficiency across multiple departments within the station's organizational structure.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction levels remain high.
  • Identified opportunities for cost savings through streamlining existing procedures or introducing new technologies.
  • Managed inventory of supplies and equipment used by the station staff members.
  • Ensured compliance with safety regulations and policies at the station premises.
  • Monitored staff performance, identified issues and provided feedback to improve efficiency.
  • Planned events and promotional campaigns aimed at increasing public awareness about services offered by the station.
  • Resolved customer complaints promptly and professionally.

ASSISTANT FINANCIAL ADVISOR + RECEPTIONIST

BEDFORD STUYVESANT RESTORATION
Brooklyn
08.2013 - 03.2016
  • Participated in team meetings where strategies were discussed regarding marketing efforts or product development initiatives.
  • Created reports summarizing investment activity for clients on a regular basis.
  • Supported advisors during client meetings by taking notes, providing relevant data points or responding to questions.
  • Provided guidance to junior staff members on how to complete various tasks related to financial advising services.
  • Reviewed customer statements periodically for accuracy against underlying holdings.
  • Analyzed client data to determine current financial position and future goals.
  • Managed customer inquiries relating to their accounts in a timely manner.

Education

High School Diploma -

East New York High School of Transit Technology
Brooklyn, NY
06-1999

Leadership Experience

  • Self-Employed Disc Jockey Since 2002
  • Licensed Bartender of American Bartenders Association Since 2008
  • Accredited Jewel Member of SPCBC Sisterhood Ministry Since 2020
  • Media Host of Multiple Podcast Platforms Since 2020
  • Owner/Sole Proprietorship of Small Black Business Since 2021
  • Clothing Designer of Custom Apparel Brand Since 2021
  • Chandler of Custom Candle Brand Since 2022

Certification

East New York High School of Transit Technology - Brooklyn, NY

  • Diploma: Machine Shop Engineering - 1999

Career Institute of Health and Technology - Brooklyn, NY

  • Certificate: Medical Billing and Coding/Office Technology Since 2005

American Bartenders Association - Astoria, NY

  • Certificate: ATAP Licensed Mixologist Since 2008
  • License: State Licensed Owner/Sole Proprietorship of Small Black Business Since 2021

Accomplishments

  • Self Employed Disc Jockey Since 2002
  • Licensed Mixologist of American Bartenders Association Since 2008
  • Accredited Jewel Member of SPCBC Sisterhood Ministry Since 2020
  • Media Host of Multiple Podcast Platforms Since 2020
  • State Licensed Owner/Sole Proprietorship of Small Black Business Since 2021
  • Clothing Designer of Custom Apparel Brand Since 2021
  • Chandler of Custom Candle Brand Since 2022
  • Official You Tube Digital Content Creator Since 2024

References

References available upon request.

Timeline

WHEELCHAIR AGENT

GRUPO EULEN/ JFK AIRPORT
04.2025 - Current

ACTING STATION MANAGER

AMTRAK
03.2022 - 11.2022

ASSISTANT FINANCIAL ADVISOR + RECEPTIONIST

BEDFORD STUYVESANT RESTORATION
08.2013 - 03.2016

LEAD SERVICE ATTENDENT + INFORMATION CLERK + CUSTOMER SERVICE REPRESENTATIVE + DESK CLERK + TRAIN ANNOUNCER + LEAD USHER/GATEMAN

AMTRAK
01.2012 - 09.2024

High School Diploma -

East New York High School of Transit Technology

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Javonnie Knox