Javonnie Knox
Brooklyn
Overview
13
13
years of professional experience
1
1
Certification
Work History
WHEELCHAIR AGENT
GRUPO EULEN/ JFK AIRPORT
Brooklyn
04.2025 - Current
- Aided customers with TSA checkpoint screenings.
- Assisted customers with baggage claims.
- Reviewed airline tickets, interpreted airline city codes and read domestic and international forms.
- Transported individuals requesting wheelchair service to and from desired locations.
- Communicated with gate agents to coordinate assistance boarding.
- Greeted customers, answered questions and discussed services.
- Backed wheelchairs down jetways to safely overcome decline of ramp.
- Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.
LEAD SERVICE ATTENDENT + INFORMATION CLERK + CUSTOMER SERVICE REPRESENTATIVE + DESK CLERK + TRAIN ANNOUNCER + LEAD USHER/GATEMAN
AMTRAK
New York
01.2012 - 09.2024
- Assisted Station Manager in scheduling personnel, assigning tasks and monitoring daily operations.
- Developed strategies to increase customer satisfaction and enhance service quality.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction levels remain high.
- Managed inventory of supplies and equipment used by the station staff members.
- Organized meetings with key stakeholders to discuss operational objectives and goals.
- Ensured compliance with safety regulations and policies at the station premises.
- Maintained cleanliness and sanitation of all areas, including floors, counters, restrooms, and service stations.
- Analyzed sales data to determine best selling items and adjust pricing accordingly.
- Restocked supplies such as napkins, utensils, and condiments when needed.
- Controlled waste costs through efficient portion control practices.
- Provided technical assistance to customers with software issues.
- Provided excellent customer service to customers in person and over the phone.
- Resolved conflicts between customers or other departments regarding services or products.
- Answered customer inquiries and provided general information in person, over the phone, and via email.
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Updated guest profiles with contact information and preferences.
- Created weekly schedules for desk clerks on duty according to occupancy rate of the hotel.
- Trained new staff members on desk clerk procedures.
- Maintained cleanliness of lobby area ensuring it was free from clutter.
ACTING STATION MANAGER
AMTRAK
New York
03.2022 - 11.2022
- Assisted Station Manager in scheduling personnel, assigning tasks and monitoring daily operations.
- Implemented processes that improved efficiency across multiple departments within the station's organizational structure.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction levels remain high.
- Identified opportunities for cost savings through streamlining existing procedures or introducing new technologies.
- Managed inventory of supplies and equipment used by the station staff members.
- Ensured compliance with safety regulations and policies at the station premises.
- Monitored staff performance, identified issues and provided feedback to improve efficiency.
- Planned events and promotional campaigns aimed at increasing public awareness about services offered by the station.
- Resolved customer complaints promptly and professionally.
ASSISTANT FINANCIAL ADVISOR + RECEPTIONIST
BEDFORD STUYVESANT RESTORATION
Brooklyn
08.2013 - 03.2016
- Participated in team meetings where strategies were discussed regarding marketing efforts or product development initiatives.
- Created reports summarizing investment activity for clients on a regular basis.
- Supported advisors during client meetings by taking notes, providing relevant data points or responding to questions.
- Provided guidance to junior staff members on how to complete various tasks related to financial advising services.
- Reviewed customer statements periodically for accuracy against underlying holdings.
- Analyzed client data to determine current financial position and future goals.
- Managed customer inquiries relating to their accounts in a timely manner.
Education
High School Diploma -
East New York High School of Transit Technology
Brooklyn, NY06-1999
Leadership Experience
- Self-Employed Disc Jockey Since 2002
- Licensed Bartender of American Bartenders Association Since 2008
- Accredited Jewel Member of SPCBC Sisterhood Ministry Since 2020
- Media Host of Multiple Podcast Platforms Since 2020
- Owner/Sole Proprietorship of Small Black Business Since 2021
- Clothing Designer of Custom Apparel Brand Since 2021
- Chandler of Custom Candle Brand Since 2022
Certification
East New York High School of Transit Technology - Brooklyn, NY
- Diploma: Machine Shop Engineering - 1999
Career Institute of Health and Technology - Brooklyn, NY
- Certificate: Medical Billing and Coding/Office Technology Since 2005
American Bartenders Association - Astoria, NY
- Certificate: ATAP Licensed Mixologist Since 2008
- License: State Licensed Owner/Sole Proprietorship of Small Black Business Since 2021
Accomplishments
- Self Employed Disc Jockey Since 2002
- Licensed Mixologist of American Bartenders Association Since 2008
- Accredited Jewel Member of SPCBC Sisterhood Ministry Since 2020
- Media Host of Multiple Podcast Platforms Since 2020
- State Licensed Owner/Sole Proprietorship of Small Black Business Since 2021
- Clothing Designer of Custom Apparel Brand Since 2021
- Chandler of Custom Candle Brand Since 2022
- Official You Tube Digital Content Creator Since 2024
References
References available upon request.
Timeline
WHEELCHAIR AGENT
GRUPO EULEN/ JFK AIRPORT
04.2025 - Current
ACTING STATION MANAGER
AMTRAK
03.2022 - 11.2022
ASSISTANT FINANCIAL ADVISOR + RECEPTIONIST
BEDFORD STUYVESANT RESTORATION
08.2013 - 03.2016
LEAD SERVICE ATTENDENT + INFORMATION CLERK + CUSTOMER SERVICE REPRESENTATIVE + DESK CLERK + TRAIN ANNOUNCER + LEAD USHER/GATEMAN
AMTRAK
01.2012 - 09.2024
High School Diploma -
East New York High School of Transit Technology